CX Support Manager
hace 2 semanas
Discover an exciting career prioritizing wellbeing
ABOUT US
Wellhub (formerly Gympass*) is a corporate wellness platform connecting employees to top partners for fitness, mindfulness, therapy, nutrition, and sleep within a single subscription. With roots in NYC, we operate globally across 11 countries. Join us at Wellhub for a chance to grow within a thriving tech company that values wellbeing as a core principle, enhancing the culture of wellness in all organizations.
*Good news: Gympass has transformed into Wellhub
We are pleased to introduce Wellhub, a rebranding milestone demonstrating our shift from a gym pass provider to a holistic employee wellbeing solution. This evolution heralds a new phase of progress and expansion, upgrading our services with a fresh app experience and an extended network of wellbeing partners.
THE ROLE
We are seeking a Customer Experience Operations Manager to join our Customer Experience team in Spain
The Customer Experience Manager will oversee the daily operations of the customer support team, ensuring high productivity and customer satisfaction. The ideal candidate possesses a solid grasp of customer support best practices, data analysis, and project management.
YOUR CONTRIBUTION
- Monitor customer support metrics and detect trends, patterns, and insights
- Generate and present reports on key metrics and performance indicators
- Collaborate with stakeholders to pinpoint and resolve areas for enhancement
- Be the central figure for major tool developments and process enhancements
- Conduct initial reviews of tool bugs and issues prior to escalation
- Handle translation requests within the team
- Localized management of macros
- Offer support for quality assessments
- Lead training initiatives for continuous improvement and team growth
- Act as a liaison for the Digital team, approving content for Help Center and overseeing chatbot localization and results in Spanish
- Manage EU social media operations and tickets
- Provide backup support for other operations managers as needed
- Embrace the mission: inspire and empower others by genuinely prioritizing your own and your colleagues' wellbeing. Elevate wellness in the workplace, fostering an environment where everyone feels comfortable practicing self-care, taking time off, and achieving work-life balance.
WHO WE'RE LOOKING FOR
- Strong grasp of customer support best practices, data analysis, and project management
- Excellent communication and interpersonal skills (English and Spanish), with knowledge of German, Italian, or Portuguese being advantageous
- Capacity to work autonomously and collaboratively
- Proficiency in Zendesk
- Analytical and problem-solving aptitude
- Organized, proactive, and possesses a holistic perspective
- Embrace an ecosystem mindset
We understand that individuals approach job applications uniquely. We encourage all interested candidates to apply, even if their profile does not perfectly align with the job description. We welcome your application and are excited to explore your potential fit within our team.
WHAT WE PROVIDE
As a wellness-oriented company, we prioritize the health and wellbeing of our employees with benefits including:
WELLHUB: Commitment to our mission, offering onsite gyms, digital fitness programs, and comprehensive wellness resources for meditation, nutrition, and mental health support. Enjoy the Gold plan at no cost, with significant discounts on premium plans.
FLEXIBLE WORK: Decide when and where you work. This hybrid role is based in our Madrid office, with a home office stipend and flexible work allowance provided.
FLEXIBLE SCHEDULE: Empowering Wellhubbers and leaders to make personalized work decisions, including adjusting working hours based on individual schedules, time zones, and business requirements.
PAID TIME OFF: Generous holiday allowance, with a minimum of 25 paid days off annually and additional days based on tenure, along with company holidays and a bonus day on your birthday.
PARENTAL LEAVE: Supporting new parents with paid leave and extended maternity benefits, ensuring time to bond with and care for growing families.
CAREER GROWTH: Abundant opportunities for personal and professional development, reflecting our commitment to employee growth and advancement.
CULTURE: A dynamic and supportive environment with a diverse team from around the world, collaborating within a high-growth tech company reshaping the health and wellness industry. Our values of trust, flexibility, and integrity drive success daily. Discover more about our culture on our site.
Diversity, Equity, and Belonging at Wellhub
We strive to establish an inclusive, supportive space where everyone feels valued and included.
Wellhub is dedicated to fostering a diverse workplace and is an equal opportunity employer. All applicants will be considered for employment without regard to race, religion, gender, sexual orientation, age, disability, national origin, veteran status, or any other legally protected characteristic.
For inquiries regarding personal data handling, refer to our website
-
Oracle Cx Product Manager
hace 2 semanas
Madrid, Madrid, España Jr Spain A tiempo completocol-wideJob Description:Main responsibilities: Participate in presales activities for existing and potential Oracle CX customers; Lead Oracle CX implementation and/or support projects for international customers; Build and manage a team of consultants to ensure project delivery; Work closely withexisting HRS technical support and developers...
-
Cx Support Manager
hace 2 semanas
Madrid, Madrid, España Wellhub A tiempo completoApply now for a career that puts wellbeing first GET TO KNOW US Wellhub (formerly Gympass*) is a corporate wellness platform that connects employees to the best partners for fitness, mindfulness, therapy, nutrition, and sleep, all included in one subscription designed to cost less than each individual partner. Founded in 2012 and headquartered in NYC, we...
-
Cx Support Manager
hace 2 semanas
Madrid, Madrid, España Gympass A tiempo completoApply now for a career that puts wellbeing first GET TO KNOW US Wellhub (formerly Gympass*) is a corporate wellness platform that connects employees to the best partners for fitness, mindfulness, therapy, nutrition, and sleep, all included in one subscription designed to cost less than each individual partner. Founded in 2012 and headquartered in NYC, we...
-
Cx Project Manager
hace 2 semanas
Madrid, Madrid, España rpc - The Retail Performance Company A tiempo completoÚnete al área de Customer Experience de una compañía de elevada reputación en el sector del comercio omnicanal, donde tu principal objetivo se centrará en liderar el desarrollo y despliegue del roadmap de Experiência de Cliente, gestionando proyectos de mejora desde su definición hasta el seguimiento, coordinando equipos e impactando en áreas clave...
-
Senior Global Cx Specialist
hace 2 semanas
Madrid, Madrid, España Align A tiempo completoJoin a team that is changing millions of lives. Transforming smiles , changing lives. At? Align Technology , we believe a great smile can transform a person's life, so we create technology that gives people the confidence to take on whatever's next. We revolutionized the orthodontic industry with the introduction of the Invisalign system, and we have never...
-
Mechanical/Electrical Cx Engineer
hace 2 semanas
Madrid, Madrid, España Salute, Inc. A tiempo completoOBMG – a Salute company – is a rapidly growing team specialising in complete Data Center Commissioning Management services across Europe and beyond.We are focused, highly proficient and motivated - delivering Data Center Projects from 1MW to 100MW+, concurrent and fault tolerant facilities, new green field sites to working in Live and Operational...
-
Mechanical/Electrical Cx Engineer
hace 2 semanas
Madrid, Madrid, España Salute, Inc. A tiempo completoOBMG – a Salute company – is a rapidly growing team specialising in complete Data Center Commissioning Management services across Europe and beyond.We are focused, highly proficient and motivated - delivering Data Center Projects from 1MW to 100MW+, concurrent and fault tolerant facilities, new green field sites to working in Live and Operational...
-
Mechanical/Electrical Cx Engineer
hace 2 semanas
Madrid, Madrid, España Salute A tiempo completoOBMG – a Salute company – is a rapidly growing team specialising in complete Data Center Commissioning Management services across Europe and beyond. We are focused, highly proficient and motivated - delivering Data Center Projects from 1MW to 100MW+, concurrent and fault tolerant facilities, new green field sites to working in Live and Operational...
-
Senior CX Specialist
hace 2 semanas
Madrid, Madrid, España Celonis A tiempo completoThe Team:The CX team is responsible for architecting an unparalleled experience that ensures each interaction with Celonis is orchestrated to empower every customer to realize perpetual value. Areas of focus include customer understanding (voice of the customer and intelligence) and experience design (leveraging customer insights to design journey...
-
Cx Engagement Support
hace 2 semanas
Madrid, Madrid, España Findasense A tiempo completoEl RolEsta posición tiene el propósito de coordinar y gestionar la comunicación directa a través de todos los canales digitales de forma reactiva y proactiva; de esta manera podemos mantener la satisfacción de los consumidores y stakeholders dentro y fuera de la compañía además de cada una de las marcas del portafolio acorde a las necesidades de...
-
Program Manager
hace 2 semanas
Madrid, Madrid, España Amazon Spain Services, S.L. A tiempo completoExperience in program or project management Fluent in Spanish.We are looking for a Program Manager (M/F/d) who is fluent in Spanish. You will be part of our International Product Team that owns the customer experience in our vast number of Amazon Music supported countries around the world. You will help us improve the day-to-day experience of our customers...
-
Senior CX Specialist
hace 2 semanas
Madrid, Madrid, España Celonis A tiempo completoWe're Celonis, the global leader in Process Mining technology and one of the world's fastest-growing SaaS firms. We believe there is a massive opportunity to unlock productivity by placing data and intelligence at the core of business processes - and for that, we need you to join us. The Team: The CX team is responsible for architecting an unparalleled...
-
Senior CX Specialist
hace 6 días
Madrid, Madrid, España Celonis A tiempo completoWe're Celonis, the global leader in Process Mining technology and one of the world's fastest-growing SaaS firms. We believe there is a massive opportunity to unlock productivity by placing data and intelligence at the core of business processes - and for that, we need you to join us.The Team:The CX team is responsible for architecting an unparalleled...
-
Cx Digital Strategist
hace 2 semanas
Madrid, Madrid, España Findasense A tiempo completoThe roleThe CX Digital Strategy deliver strategies that improve digital channels, service satisfaction levels and touchpoint optimization. Will lead global strategies for growth team on pitches and company business strategy internal adoption.You will work closely with a group of passionate service minded professionals to guarantee Global growth and business...
-
It Support Manager
hace 2 semanas
Madrid, Madrid, España Jr Spain A tiempo completocol-wideJob Description:Descripción del empleoMultinational Entertainment Company|IT Support Manager (incidents users oriented)Multinational Entertainment CompanyThe IT Manager will have the following responsibilities:Resolution of incidents of the devices.Resolution of service requests related to the devices.Management of the assets and configuration of...
-
Oracle Cloud Support Project Manager
hace 2 semanas
Madrid, Madrid, España Seargin A tiempo completoOracle Cloud Support Project Manager SpainA number of Oracle/Cloud consultant/Project manager with 8 10 years' experience are needed for a 12 month project based in Barcelona or Madrid paying ???400 to ???500 Euros a day all inclusive. We are looking for an Oracle Cloud Support Project Manager. Ideally the Oracle Cloud Support, Project Manager will be based...
-
Senior Global Cx Specialist
hace 2 semanas
Madrid, Madrid, España Align Technology, Inc. A tiempo completoJoin a team that is positively impacting millions of lives by transforming smiles and changing lives. At Align Technology, we strongly believe in the transformative power of a great smile. We have pioneered the orthodontic industry with our innovative Invisalign system, and our diverse teams are continuously pushing the limits of what's achievable. In this...
-
Senior Manager, Data Support
hace 4 semanas
Madrid, Madrid, España Morningstar A tiempo completoAbout the role:Senior Manager, Data Support. Manage the combined Data and Data Products L2 Support team in Madrid. Our Customer Support team is seeking a Customer Support Manager to manage our EMEA L2 support teams, leveraging Morningstar's proprietary research and software platforms. The team provides a central point of contact for external customers to...
-
Technical Support Manager
hace 2 semanas
Madrid, Madrid, España Newline Interactive A tiempo completoAt Newline Interactive, we strive to provide easy-to-use solutions that save you time and help you be more successful. We dedicate ourselves to creating products that are not only impressive in design and features but are also simple so everyone can interact and enjoy the innovation.For all these we are seeking a dynamic Technical Support Manager which align...
-
Cx Engagement Support
hace 2 semanas
Madrid, Madrid, España Findasense A tiempo completoEl RolEsta posición tiene el propósito de coordinar y gestionar la comunicación directa a través de todos los canales digitales de forma reactiva y proactiva; de esta manera podemos mantener la satisfacción de los consumidores y stakeholders dentro y fuera de la compañía además de cada una de las marcas del portafolio acorde a las necesidades de...
