Cx Digital Strategist

hace 7 días

Madrid, Madrid, España Findasense A tiempo completo

The role
The CX Digital Strategy deliver strategies that improve digital channels, service satisfaction levels and touchpoint optimization. Will lead global strategies for growth team on pitches and company business strategy internal adoption.


You will work closely with a group of passionate service minded professionals to guarantee Global growth and business strategy objectives.


As the CX Digital Strategist you are responsible to propose the most effective solution to our prospect necessities to win global accounts.

You create Social Media and engagement strategy, coordinate tasks with with the rest of the team, setup objectives and measuring impact.

Under this role you are also expected to collaborate providing insights to the team about the Social Media landscape and the best technics used.


The team


You will be part of an EPIC team You will be part of the Global Growth & Business Strategy team responsible for developing business for Findasense, defining the local strategy, increasing Findasense awareness globally, generating and closing business opportunities that generate revenue from new clients.

All of this aligned with the global value proposition strategy.

What will you do?

  • Strategy focus in growth and new business development.
  • Build a customercentric service and support experience through multiple touch points.
  • Gather customer insights.
  • Turns insights into marketing and product development needs.
  • Develop a customer experience strategy that drives customer advocacy across all touchpoints.
  • Planning, design and proposal of the content strategies.
  • Project management and team coordination of the actions to implement.
  • Responsible for the calendar of contents and engagement strategies.
  • Supervision and mentoring of CX Marketing Strategist.

Who you are?

  • BA or BS degree in marketing, advertising,communications, journalism or similar. Master studies desirable.
  • 4 years of experience on Social Media or digital Strategy experience in an agency.
  • Experience translating data into strategies.
  • Experience pitching and leading teams.
  • Excellent organizational skills.
  • Excellent oral and written presentation skills.
  • Proactive, inspirational and positive attitude.
  • Knowledge about community management and brand reputation management.
  • High capacity of identifying opportunities.
  • Capacity to lead and motivate a multicultural team.
  • You must be fluent in English and Spanish

Benefits

Diversity


In capital letters, and we proclaim it loud and clear, at FINDASENSE we do not discriminate on the basis of race, color, religion, national origin, ancestry, pregnancy status, sex, gender identity or expression, age, marital status, physical or mental disability, medical condition, sexual orientation or any other characteristic.

It couldn't be clearer.

Remote work


Currently, due to Covid-19, we are working Full Remote, the health and welfare of the Findasensers is a priority for us.

As the situation improves, we will reactivate the use of our offices to resume those dynamics that allow us to connect with the teams, work collaboratively in the same place or even have a coffee together


However, it will always be on a voluntary basis and with the aim of creating a hybrid work environment in which we can freely combine face-to-face and remote moments.


Findasense
We are a global Customer Experience company. We use the power of data to create personalized experiences and execute strategies by creating relevant content.

Our mission is to innovate and transform the way organizations engage with people, creating solutions that drive our customers' digital transformation.


The DNA of our culture, what sets us apart and makes us unique as Findasensers, is the EPIC (Strategy, Purpose, Identity, Culture) model.

We believe in a model of self-management, transparency and a collaborative culture.

You will be in an environment that will allow you to lead new and unique projects, empowering the Innovation Leader that identifies all of us at Findasense.

that identifies all of us at Findasense.


In addition to all this, benefits such as working from home, flexible hours, 23 days of vacation, not working on your birthday, medical and dental insurance, pet friendly policies and international internal mobility, is what you will enjoy for being a Findasenser, and much more.

We invite you to live EPIC


If you want to know more about us, you can check our website where you can learn more about us, our philosophy and our core business.


Tipo de puesto:
Contrato indefinido

Preguntas para la solicitud:

¿Qué nível de inglés tienes?

Experiência:
Community Manager: 2 años (Deseable)

Idioma:

  • Inglés (Deseable)

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