Senior Global Cx Specialist

hace 2 semanas


Madrid, Madrid, España Align Technology, Inc. A tiempo completo

Join a team that is positively impacting millions of lives by transforming smiles and changing lives.

At Align Technology, we strongly believe in the transformative power of a great smile. We have pioneered the orthodontic industry with our innovative Invisalign system, and our diverse teams are continuously pushing the limits of what's achievable.

In this unique opportunity as a Global Customer Experience Manager, you will play a crucial role in enhancing the Align customer experience to new heights. You'll be involved in testing prototypes, implementing improvements, and collaborating with regional and global teams to drive customer experience enhancements.

The ideal candidate for this role thrives in a collaborative, fast-paced environment, excels in customer success strategy, and is comfortable working across different continents.

In this role, you will...

  • Apply customer experience concepts like CARE, Customer Obsession, and metrics such as Net Promoter Score
  • Collaborate with the Global Customer Success team to enhance the overall customer experience
  • Identify and address root causes of customer feedback to drive improvements
  • Share findings in a structured manner to drive internal understanding of customer experience importance
  • Own CX products throughout their lifecycle, including prototyping and agile improvements
  • Use influence to drive customer experience enhancements
  • Lead improvement proposals and projects globally
  • Provide event marketing and project management leadership

In this role, you'll need...

- Bachelor's Degree or at least 6 years of relevant job experience

- Experience in CX, customer success, or customer training

- Strong project management and event management skills

- Fluency in English; additional languages are advantageous

- Proficiency in Microsoft Office and excellent communication skills

- Strong customer focus and detail orientation

About Align:

Align Technology is a leading medical device company focused on transforming smiles globally through innovative technology and treatment options. By joining Align, you become part of a fast-growing company shaping the future of the industry.

Why work at Align?

We offer cutting-edge technologies, meaningful work, and a dynamic work environment that sets us apart. Join us in changing lives, one smile at a time.

Global Diversity Statement:

At Align, we celebrate the uniqueness of every smile and our employees. We foster a culture of diversity, open-mindedness, and compassion, aiming to impact millions of lives positively.

Equal Opportunity Statement:

Align is committed to providing equal employment opportunities to all individuals without discrimination based on various factors. We promote a culture of inclusivity and respect for all employees.



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