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Guest Experience

hace 3 meses

Hospitalet de Llobregat, Barcelona, España Hotel Hyatt Regency Barcelona Tower A tiempo completo

Como principales funciones destacan:

  • Asiste a todos los huéspedes y visitantes del Hotel en la entrada del hotel, dándoles la bienvenida y ayudándoles con el equipaje siguiendo el circuito estipulado.
  • Acompaña a los clientes hasta la recepción del hotel, deseándoles feliz estancia e introduce al departamento de recepción.
  • Se ocupa de la organización (entrega y recogida) del servicio de equipajes a todos los huéspedes (atención especial de grupos) identificando cada equipaje y verificando identidades
  • Recoge los paquetes de mensajeros, correo y otros envíos que puedan llegar al hotel registrándolos en el registro creado al efecto.
  • Asiste al departamento de Guest Relations, tomando nota de las tareas a ejecutar, ejecutándolas y reportando status de las mismas a departamento.
  • Asiste al departamento de Recepción, tomando nota de las tareas a ejecutar, ejecutándolas y reportando status de las mismas a departamento.
  • Proporciona información de los servicios del hotel e información de carácter turístico de la ciudad, etc.
  • Vela por la buena imagen de la entrada del hotel y pre-hall, así como de los carros de equipaje, papeleras, ceniceros.
  • Asegurar el más alto nivel de satisfacción de los huéspedes ofreciendo un servicio atento a cada huésped y asociado.
  • Escuchar cuidadosamente para entender todas las solicitudes de los huéspedes, responda con la acción apropiada y proporcione información precisa. Resolver cualquier problema de forma rápida y eficiente.
  • Abordar las preocupaciones o problemas de los huéspedes de manera rápida y efectiva, esforzándose por superar las expectativas de los huéspedes en la resolución de cualquier problema.
  • Colaborar con otros departamentos para garantizar la satisfacción del huésped y la resolución sin problemas de cualquier problema.
  • Uso de uniformidad y presencia adecuado en todo momento
  • Realizar con creatividad y eficiencia momentos WOW (factor sorpresa que nos hace vivir experiencia Hyatt Regency a los huéspedes).
  • Atiende las quejas y sugerencias de los clientes y las remite a su superior en el caso de no poder solventarlas