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EU - Senior Support Engineer – Barcelona-onsite - European Goverments IT · Barcelona
hace 3 meses
1. Description of tasks.
Provision of ICT Service Desk first line support on Engineering Software client platform at F4E for incidents and requests from technical end-users (CAD, Analysis and Metrology).
Provision of user workplace support services: o Hardware: management of workstations, laptops and peripherals o Software: installation and configuration of engineering software, and overall end-user support.
Application support.
Collaboration and provision of support to the day-to-day operations of the DT Unit.
Provision of user support to other IT technologies F4E might set-up during the execution of the contract.
2. Requirements.
University degree in computer science or related field.
Minimum of 3 years of experience in performing tasks covering the technical areas below.
Experience in an IT environment dealing with Engineering Software.
Deep knowledge in the following technical areas: o Microsoft Windows technologies; o Hardware (workstations and laptops); o Configuration, administration and support of workstations, laptops and other shared resources in a network environment; o User administration, including aspects related to platform image creation and deployment, maintenance and updating, security and confidentiality.
Good organizational and problem solving skills.
Ability to work both autonomously and in a team.
Ability to focus on priorities and organize work as well as to deliver on time to agreed standards.
Service-oriented attitude.
Excellent English oral and written communication skills, ability to interact effectively with Fusion for Energy representatives.
3. Advantageous criteria Knowledge of any of the following areas.
Administration and support of engineering software (for example: CATIA, ANSYS, MATLAB, Python).
Skills on Technical Data Management, administration and support of a PDM/PLM system.
Linux administration.
HPC for numerical analysis.
4. Delivery of service.
Place: Fusion for Energy premises in Barcelona.
During normal working hours.
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