Empleos actuales relacionados con Customer Care Team Leader - Barcelona, Barcelona - papernest
-
Customer Care Team Lead
hace 7 días
Barcelona, Barcelona, España Tripadvisor A tiempo completo**About TheFork**TheFork is a leading restaurant booking platform in Europe, operating in 11 countries. We believe that people make the difference, and our vibrant community is guided by strong core values: Better Together, Ownership, Respect, and Growth.**Job Summary**We are seeking a highly skilled Customer Care Line Manager to join our team. As a key...
-
Customer Care Team Lead
hace 1 semana
Barcelona, Barcelona, España Tripadvisor A tiempo completo**About TheFork**TheFork is a leading restaurant booking platform in Europe, operating in 11 countries. We believe that people make the difference, and our vibrant community is guided by strong core values: Better Together, Ownership, Respect, and Growth.**Job Summary**We are seeking a highly skilled Customer Care Line Manager to join our team. As a key...
-
Customer Care and Sales Ambassador
hace 1 semana
Barcelona, Barcelona, España ACCS - ARES Customer Care Solutions GmbH A tiempo completoAbout the JobWe are seeking a highly skilled Customer Care and Sales Specialist to join our team at ACCS - ARES Customer Care Solutions GmbH. As a key member of our sales team, you will be responsible for providing exceptional customer experiences and driving sales growth.Key ResponsibilitiesProvide expert advice and sales discussions with pre-qualified...
-
Customer Care Team Lead
hace 4 días
Barcelona, Barcelona, España Tripadvisor Llc A tiempo completo**About TheFork**TheFork is a leading restaurant booking platform that connects diners with their favorite restaurants. As a Customer Care Line Manager, you will play a crucial role in ensuring that our customers receive exceptional service and support.**Key Responsibilities**Collaborate with HR and other departments to enhance recruitment and onboarding...
-
Customer Care Team Lead
hace 4 días
Barcelona, Barcelona, España Tripadvisor Llc A tiempo completo**About TheFork**TheFork is a leading restaurant booking platform that connects diners with their favorite restaurants. As a Customer Care Line Manager, you will play a crucial role in ensuring that our customers receive exceptional service and support.**Key Responsibilities**Collaborate with HR and other departments to enhance recruitment and onboarding...
-
Customer Care Team Lead
hace 7 días
Barcelona, Barcelona, España The Fork A tiempo completoAbout The ForkThe Fork is a leading restaurant booking platform that connects diners with their favorite restaurants. Our mission is to make dining experiences seamless and enjoyable for everyone.Job SummaryWe are seeking a highly skilled Customer Care Team Lead to join our team. As a key member of our customer service department, you will be responsible for...
-
Customer Success Manager
hace 3 días
Barcelona, Barcelona, España Accs - Ares Customer Care Solutions Gmbh A tiempo completoAbout the RoleWe are seeking a highly skilled and experienced Customer Success Manager to join our team at Accs - Ares Customer Care Solutions Gmbh. As a key member of our customer success team, you will be responsible for driving customer growth and retention through strategic account management, digital transformation, and e-commerce operations...
-
Customer Success Manager
hace 3 días
Barcelona, Barcelona, España Accs - Ares Customer Care Solutions Gmbh A tiempo completoAbout the RoleWe are seeking a highly skilled and experienced Customer Success Manager to join our team at Accs - Ares Customer Care Solutions Gmbh. As a key member of our customer success team, you will be responsible for driving customer growth and retention through strategic account management, digital transformation, and e-commerce operations...
-
Customer Service Team Leader
hace 2 meses
Barcelona, Barcelona, España Dow Jones A tiempo completoJob Description:The Dow Jones Customer Service (DJCS) mission is to provide great service for our customers and great experiences for our people.Our team has the privilege of delivering impactful experiences by helping our customers access the trusted news and business information published and produced by our marquee brands including, The Wall Street...
-
Patient Care Team Manager
hace 1 semana
Barcelona, Barcelona, España F. Hoffmann-La Roche Gruppe A tiempo completoAbout the RoleWe are seeking a highly skilled and experienced Patient Care Team Manager to join our team at F. Hoffmann-La Roche Gruppe. As a key member of our Patient Care team, you will be responsible for leading a team of internal advisors and specialists, as well as overseeing the operations and performance of external partner teams.Key...
-
Patient Care Team Manager
hace 7 días
Barcelona, Barcelona, España F. Hoffmann-La Roche Gruppe A tiempo completoAbout the RoleWe are seeking a highly skilled and experienced Patient Care Team Manager to join our team at F. Hoffmann-La Roche Gruppe. As a key member of our Patient Care team, you will be responsible for leading a team of internal advisors and specialists, as well as overseeing the operations and performance of external partner teams.Key...
-
Customer Support Team Leader
hace 4 semanas
Barcelona, Barcelona, España EQS Group A tiempo completoABOUT THE ROLE As a Customer Support Team Leader, you will play a pivotal role in driving the effectiveness and efficiency of our customer support operations. Your leadership will be essential in fostering a culture of excellence and collaboration within the team. KEY RESPONSIBILITIES Leadership Development: Your primary responsibility will be to lead...
-
Italian Customer Care Specialist
hace 1 semana
Barcelona, Barcelona, España Teleperformance A tiempo completoAbout the Role:Teleperformance, a global leader in customer experience management, is seeking a highly skilled professional to join our team as an Italian Customer Care Specialist. As a key member of our sales team, you will be responsible for providing exceptional customer experiences and driving sales growth.Key Responsibilities:Conduct competent advice...
-
Italian Customer Care Specialist
hace 1 semana
Barcelona, Barcelona, España Teleperformance A tiempo completoAbout the Role:Teleperformance, a global leader in customer experience management, is seeking a highly skilled professional to join our team as an Italian Customer Care Specialist. As a key member of our sales team, you will be responsible for providing exceptional customer experiences and driving sales growth.Key Responsibilities:Conduct competent advice...
-
Patient Care Team Manager
hace 4 días
Barcelona, Barcelona, España F. Hoffmann-La Roche Gruppe A tiempo completoAbout the RoleWe are seeking a highly skilled and experienced Patient Care Team Manager to join our team at F. Hoffmann-La Roche Gruppe. As a key member of our Patient Care team, you will be responsible for leading a team of internal advisors and specialists, as well as overseeing the operations and performance of external partner teams.Key...
-
Patient Care Team Manager
hace 5 días
Barcelona, Barcelona, España F. Hoffmann-La Roche Gruppe A tiempo completoAbout the RoleWe are seeking a highly skilled and experienced Patient Care Team Manager to join our team at F. Hoffmann-La Roche Gruppe. As a key member of our Patient Care team, you will be responsible for leading a team of internal advisors and specialists, as well as overseeing the operations and performance of external partner teams.Key...
-
Customer Support Team Leader
hace 4 semanas
Barcelona, Barcelona, España EQS Group A tiempo completoABOUT THE ROLE As a Customer Support Team Leader, you will play a pivotal role in enhancing the effectiveness and efficiency of our customer support operations. Your leadership will be crucial in fostering a high-performing team that prioritizes customer satisfaction and service excellence. KEY RESPONSIBILITIES Leadership Development: You will lead...
-
Italian Customer Care Specialist
hace 5 días
Barcelona, Barcelona, España Teleperformance A tiempo completoAbout the Role:Teleperformance, a global leader in customer experience management, is seeking a highly skilled Italian Customer Care Specialist to join our team. As a key member of our sales and customer service team, you will play a vital role in delivering exceptional customer experiences and driving business growth.Key Responsibilities:Conduct competent...
-
Italian Customer Care Specialist
hace 5 días
Barcelona, Barcelona, España Teleperformance A tiempo completoAbout the Role:Teleperformance, a global leader in customer experience management, is seeking a highly skilled Italian Customer Care Specialist to join our team. As a key member of our sales and customer service team, you will play a vital role in delivering exceptional customer experiences and driving business growth.Key Responsibilities:Conduct competent...
-
Customer Service Representative
hace 1 semana
Barcelona, Barcelona, España Digital Customer Care Company Bv A tiempo completoAbout the RoleWe are seeking a highly skilled and motivated Customer Service Representative to join our team at Digital Customer Care Company Bv. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients through various communication channels.Key ResponsibilitiesRespond to customer inquiries and...
Customer Care Team Leader
hace 3 meses
In an ever-changing world, we take confident steps, guided by the continuous development of our self-sustaining business model. Our success story is woven around an innovative B2B2C model, forged through strategic partnerships with major players in real estate and banking.
We are dedicated to fostering an exciting and vibrant work environment because that's what brings out the best in us. We believe that business needs to be disruptive and ambitious in order to thrive.
However we're not limited to just being good at business. We are also committed to our social responsibility as we strive to actively contribute to the community we belong to, minimize our environmental impact, and aim to foster a culture of social engagement and consciousness among our co-workers.
At the heart of our philosophy is the commitment to long-term success over short-term convenience. We highly value the contributions of each of our 800+ employees, providing them with ample opportunities for growth and the development of invaluable skills.
Le rôle du leader de l'équipe Customer Care consiste à gérer, superviser, encadrer, diriger, conseiller et contrôler une équipe d'experts en service à la clientèle, tout en veillant à ce que les besoins des clients soient satisfaits.
Il/elle est responsable d'un groupe d'experts en service à la clientèle, y compris le Senior Customer Care Expert, et fournit à l'équipe assistance, conseils et soutien en matière d'encadrement.
**Tes futures missions**:
- Planifier les réunions individuelles et hebdomadaires avec les subordonnés directs et les membres de l'équipe.
- Gérer les primes et les entrées dans les systèmes RH.
- Recruter et intégrer les nouveaux employés.
- Formuler et suivre les objectifs des membres de l'équipe.
- Préparer les rapports mensuels sur les résultats et les performances.
- Mettre en place des contrôles de qualité sur les canaux de communication de la division gérée.
- Optimiser les procédures et maintenir la motivation des membres de l'équipe.
- Mesurer les performances à l'aide d'indicateurs clés spécifiques à la division gérée.
- Créer et tenir à jour la documentation relative aux processus internes.
**Profil recherché**:
- Capacité de communication exceptionnelle, tant à l'oral qu'à l'écrit.
- Maîtrise obligatoire du français et de l'espagnol.
- Attention au détail et forte orientation vers le client.
- Compétences éprouvées en organisation et en leadership.
- Expérience et compétences solides en gestion d'équipe, incluant la communication verbale et écrite, la gestion des conflits et l'adaptabilité. Des compétences solides en collecte et analyse de données seraient un plus.
**Ce que nous t'offrons**:
**En rejoignant papernest tu bénéficieras d'un package composé de**:
- Stock options (BSPCE)
- Bonus sur OKR
- Mutuelle Sanitas, prise en charge à 50% par papernest
- Système de Rémunération Flexible, te permettant de dédier une partie de ton salaire à des services (restaurants, garde d'enfants, transport,...) exonérés d'impôts, et de faire ainsi des économies
**et tu évolueras dans un environnement de travail**:
- **Flexible **grâce à une politique remote friendly (2 jours de télétravail possibles par semaine),
- **Inclusif, **tout le monde à sa place chez papernest, et avec plus de 46 nationalités différentes, chez nous il n'est pas rare de commencer sa phrase en français and finish it in English o en español
- **Confortable, **avec d'incroyables bureaux et 1500 m2 de terrasses et jardin aménagés, le tout à 5 minutes de la plage, parfait pour des déjeuners ensoleillés
- **Favorisant la cohésion d'équipe** avec des événements et des team buildings réguliers
- **Excitant et challengeant** où tu trouveras les ressources nécessaires pour développer ta carrière grâce notamment à notre politique de mobilité interne.
- **Gourmand **:petit déjeuner offert tous les mardis
**Processus de recrutement**:
- Un entretien avec un membre de l'équipe Talent Acquisition
- Un entretien avec Jessica Solano (Head of Customer Care)
- Un Business case à préparer puis présenter lors d'un entretien avec Jessica Solano et Carolina Peitx (VP Customer Care & Operations Support)
Si ce challenge est le tien, n'hésite pas une seconde Nous avons hâte de te rencontrer et cela peu importe ton âge, ton sexe, tes origines, ta religion, ton orientation sexuelle, ou ton handicap. Nos processus de sélection ainsi que notre environnement de travail sont adaptés à tous.
