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Patient Care Team Manager
hace 2 meses
About the Role
We are seeking a highly skilled and experienced Patient Care Team Manager to join our team at F. Hoffmann-La Roche Gruppe. As a key member of our Patient Care team, you will be responsible for leading a team of internal advisors and specialists, as well as overseeing the operations and performance of external partner teams.
Key Responsibilities
- Lead a team of internal advisors and specialists to ensure efficient and purposeful achievement of all Patient Care business objectives.
- Oversee the operations and performance of external partner teams, ensuring high service quality and customer satisfaction.
- Develop and implement strategies to drive business growth and improve customer experience.
- Collaborate with cross-functional teams to identify and prioritize business opportunities and develop solutions to meet customer needs.
- Monitor and analyze key performance indicators (KPIs) to ensure team performance and customer satisfaction.
Requirements
- 5 years of experience in a contact center or healthcare industry, preferably in a leadership role.
- Bachelor's degree or equivalent experience required.
- Postgraduate and/or Master's degree in business management, human resources management, operations, or coaching desired.
- Bilingual in German and English or Spanish.
- Demonstrated leadership experience through direct or indirect leadership responsibilities.
- Experience with digital solutions and healthcare industry in a contact center desired.
- Previous experience working with or in external partner suppliers desired.
What We Offer
- A dynamic and collaborative work environment.
- Opportunities for professional growth and development.
- A competitive salary and benefits package.
- The chance to work with a global leader in the healthcare industry.
About Us
F. Hoffmann-La Roche Gruppe is a leading research-focused healthcare group with over 100,000 employees across 100 countries. We are committed to pushing back the frontiers of healthcare and improving the lives of patients worldwide.
