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Change, Problem, Incident Management
hace 3 meses
You will:
- Provide education, guidance, support, to ensure adoption of and adherence to CPI processes.
- Creation and presentation of reports and trend analysis based on the defined KPIs.
- Conduct regular review of CPI processes and drive actions towards continual improvement.
- Act as escalation path for major incidents to ensure service is restored urgently.
- Provide communication to business and IT through the Major Incident Mgmt process, during the major incident lifecycle.
- Collaborate with other Operational Management teams to ensure that events, alerts and changes are defined & understood to enable faster response to incidents.
- Coordinate the Problem Management aiming to identify the root cause of the Major Incidents, including the identification of preventative measures to minimize the risk of occurrence of major incidents.
- Help ensure the stability and ongoing operation of IT services by ensuring Change Management procedures are executed in adherence to Allianz Technology processes.
- Participate in the regional CAB to assess and approve the proposed changes.
Your benefits:
- Steady job, you'll get a permanent contract from the first day.
- Competitive salary.
- Fringe benefits: meal and supplies compensation, life and accident insurance, private pension plan and studies plan. We also offer discounts on other products from the company among others. Dare to discover a world of benefits
- Actual worklife balance policies: 26 holiday days per year, recoverable working hours, as well as, hybrid workplace model.
- Career development: Digital learning platforms, mentoring programs and training sessions give employees the opportunity for personal and professional development.
- Open and international working environment.
Your skills:
- Proven experience of leading and managing Major Incidents.
- Have a general knowledge of technology and architecture across multiple platforms.
- Have a flexible and 'can do' attitude and a strong sense of initiative with the ability to learn fast and deal calmly with situations under pressure.
- Be able to communicate clearly, both written and verbal, to technical teams, Business users.
- Ability to organize and chair Major Incident resolution discussion.
- Be able to listen to and to question colleagues and influence where required.
- Have strong organization skills enabling the management of multiple incidents simultaneously and be effective in their prioritization based on impact to the business.
- A formal ITIL qualification is desirable.
- Fluent English is required.
