Empleos actuales relacionados con Sr. Manager, Seller Support, Sp Support - Barcelona, Barcelona - Amazon Spain Services, S.L.
-
Seller Support Associate
hace 1 semana
Barcelona, Barcelona, España Amazon Spain Services, S.L. A tiempo completoAbout the RoleWe are seeking a highly skilled and motivated Seller Support Associate to join our team at Amazon Spain Services, S.L. As a key member of our Seller Support team, you will be responsible for providing exceptional customer service to our vendors and merchants, ensuring their needs are met and issues are resolved efficiently.Key...
-
Seller Support Associate
hace 2 semanas
Barcelona, Barcelona, España Amazon Spain Services, S.L. A tiempo completoAbout the RoleWe are seeking a highly skilled and motivated Seller Support Associate to join our team at Amazon Spain Services, S.L. As a key member of our Seller Support team, you will be responsible for providing exceptional customer service to our vendors and merchants, ensuring their needs are met and issues are resolved efficiently.Key...
-
Seller Support Associate with Bilingual Skills
hace 3 semanas
Barcelona, Barcelona, España Amazon Spain Services, S.L. A tiempo completoAbout the RoleAmazon Spain Services, S.L. is seeking a highly skilled and motivated Seller Support Associate to join our team. As a key member of our Seller Support team, you will be responsible for providing exceptional customer service and technical support to our sellers and vendors.Key ResponsibilitiesCustomer Service: Provide prompt and efficient...
-
Seller Support Associate with Bilingual Skills
hace 3 semanas
Barcelona, Barcelona, España Amazon Spain Services, S.L. A tiempo completoAbout the RoleAmazon Spain Services, S.L. is seeking a highly skilled and motivated Seller Support Associate to join our team. As a key member of our Seller Support team, you will be responsible for providing exceptional customer service and technical support to our sellers and vendors.Key ResponsibilitiesCustomer Service: Provide prompt and efficient...
-
Account Health Support Operations Manager
hace 3 semanas
Barcelona, Barcelona, España Amazon Spain Services, S.L.U. A tiempo completoJob DescriptionJob Summary:The Account Health Support Operations Manager will serve as the primary interface between Amazon and our business partners, providing world-class support to Sellers selling on the Amazon platform. This role requires a high level of ownership, accountability, and seller advocacy to enable a remarkable Seller experience.Key...
-
Account Health Support Operations Manager
hace 2 semanas
Barcelona, Barcelona, España Amazon Spain Services, S.L.U. A tiempo completoJob DescriptionJob Summary:The Account Health Support Operations Manager will serve as the primary interface between Amazon and our business partners, providing world-class support to Sellers selling on the Amazon platform. This role requires a high level of ownership, accountability, and seller advocacy to enable a remarkable Seller experience.Key...
-
Amazon Seller Support Associate
hace 1 semana
Barcelona, Barcelona, España Mygwork A tiempo completoAbout the RoleThis position is an exciting opportunity to join Amazon's Seller Support team as a Virtual Customer Service Representative. As a key member of our global team, you will play a vital role in providing exceptional support to our sellers and vendors, ensuring a seamless customer experience.Key ResponsibilitiesProvide prompt and efficient service...
-
Amazon Seller Support Associate
hace 1 semana
Barcelona, Barcelona, España Mygwork A tiempo completoAbout the RoleThis position is an exciting opportunity to join Amazon's Seller Support team as a Virtual Customer Service Representative. As a key member of our global team, you will play a vital role in providing exceptional support to our sellers and vendors, ensuring a seamless customer experience.Key ResponsibilitiesProvide prompt and efficient service...
-
Risk Manager
hace 1 semana
Barcelona, Barcelona, España Mygwork A tiempo completoAbout the RoleThis is an exciting opportunity to join Amazon's Account Health Support (AHS) team as a Risk Manager. As a key member of our team, you will be responsible for providing world-class support to our sellers, ensuring their success on the Amazon platform.Key ResponsibilitiesGain and maintain a thorough understanding of AHS programs and services,...
-
Risk Manager
hace 1 semana
Barcelona, Barcelona, España Mygwork A tiempo completoAbout the RoleThis is an exciting opportunity to join Amazon's Account Health Support (AHS) team as a Risk Manager. As a key member of our team, you will be responsible for providing world-class support to our sellers, ensuring their success on the Amazon platform.Key ResponsibilitiesGain and maintain a thorough understanding of AHS programs and services,...
-
Seller Support Associate
hace 2 semanas
Barcelona, Barcelona, España Amazon Spain Services, S.L. A tiempo completoAbout the RoleWe are seeking a highly skilled and motivated Seller Support Associate to join our team at Amazon Spain Services, S.L. As a key member of our Seller Support team, you will be responsible for providing exceptional customer service to our sellers, resolving technical and operational issues, and promoting a positive and professional experience for...
-
Seller Support Associate
hace 2 semanas
Barcelona, Barcelona, España Amazon Spain Services, S.L. A tiempo completoAbout the RoleWe are seeking a highly skilled and motivated Seller Support Associate to join our team at Amazon Spain Services, S.L. As a key member of our Seller Support team, you will be responsible for providing exceptional customer service to our sellers, resolving technical and operational issues, and promoting a positive and professional experience for...
-
Account Health Support Manager
hace 3 semanas
Barcelona, Barcelona, España Amazon A tiempo completoAbout the RoleWe are seeking an experienced Operations Manager to join our Account Health Support team at Amazon. As a key member of our team, you will be responsible for managing the performance and behavior of up to 15 Account Health Support Specialists, providing coaching and mentorship to drive achievement of individual and team performance goals.Key...
-
Account Health Support Manager
hace 2 semanas
Barcelona, Barcelona, España Amazon A tiempo completoAbout the RoleWe are seeking an experienced Operations Manager to join our Account Health Support team at Amazon. As a key member of our team, you will be responsible for managing the performance and behavior of up to 15 Account Health Support Specialists, providing coaching and mentorship to drive achievement of individual and team performance goals.Key...
-
Dutch Customer Support Specialist
hace 1 semana
Barcelona, Barcelona, España Umbrella Functional Consulting & Support Team A tiempo completoAbout the JobWe are seeking a highly skilled and customer-focused individual to join our team as a Dutch Customer Support Specialist in the Igaming Industry. As a key member of our support team, you will be responsible for providing exceptional customer service to our Dutch-speaking clients.Key ResponsibilitiesSupport Dutch customers with inquiries regarding...
-
Dutch Customer Support Specialist
hace 1 semana
Barcelona, Barcelona, España Umbrella Functional Consulting & Support Team A tiempo completoAbout the JobWe are seeking a highly skilled and customer-focused individual to join our team as a Dutch Customer Support Specialist in the Igaming Industry. As a key member of our support team, you will be responsible for providing exceptional customer service to our Dutch-speaking clients.Key ResponsibilitiesSupport Dutch customers with inquiries regarding...
-
Risk Operations Manager, Account Health Support Specialist
hace 3 semanas
Barcelona, Barcelona, España Amazon A tiempo completoJob Title: Risk Operations Manager, Account Health SupportAbout the Role:We are seeking a highly skilled Risk Operations Manager to join our Account Health Support team at Amazon. As a Risk Operations Manager, you will be responsible for providing world-class support to our business partners, predicting their needs, and creating innovative solutions to help...
-
Risk Operations Manager, Account Health Support Specialist
hace 3 semanas
Barcelona, Barcelona, España Amazon A tiempo completoJob Title: Risk Operations Manager, Account Health SupportAbout the Role:We are seeking a highly skilled Risk Operations Manager to join our Account Health Support team at Amazon. As a Risk Operations Manager, you will be responsible for providing world-class support to our business partners, predicting their needs, and creating innovative solutions to help...
-
Risk Operations Manager, Account Health Support Specialist
hace 2 semanas
Barcelona, Barcelona, España Amazon A tiempo completoJob SummaryThe Risk Operations Manager within the Account Health Support (AHS) Team serves as the primary interface between Amazon and our business partners. We strive to provide world-class support to Sellers doing business on the Amazon platform.Key ResponsibilitiesDrive efficiencies and create a high-performance culture that motivates AHS Risk Specialists...
-
Risk Operations Manager, Account Health Support Specialist
hace 2 semanas
Barcelona, Barcelona, España Amazon A tiempo completoJob SummaryThe Risk Operations Manager within the Account Health Support (AHS) Team serves as the primary interface between Amazon and our business partners. We strive to provide world-class support to Sellers doing business on the Amazon platform.Key ResponsibilitiesDrive efficiencies and create a high-performance culture that motivates AHS Risk Specialists...
Sr. Manager, Seller Support, Sp Support
hace 3 meses
- 710 years of postgraduate work experience in a related function or field
- Experience in breaking down complex problems and setting a vision to simplify, improve, and automate
- Experience in managing large multifunctional projects, programs, or initiatives
Manager, Support Escalations is an Operations role, responsible for the Global Andon Team (GAT), Leadership Escalations (LESC) and the Escalation Resolution Team (ERT).
This role is accountable for delivering high quality support through core operations and serving Selling Partners who have escalated complex contacts.
This role is a leader of leaders across three functions with responsibility for 4 layers with a span across both Operations and Program Managers job families.
The position leads +535 L3, L4, and L5 employees and 4 L6 leaders, with employees located in 23 sites across India, EMEA, NA and PHI In-House locations.
These employees are operating both virtually and on-site supporting all existing 21 Amazon stores, in a highly complex and matrixed environment.
The role sets the vision, direction and culture to create a high performing organization across all 23 sites.
In the GAT and LESC programs, the position leads Global quality and efficiency improvements, and builds scalable mechanisms that directly impact and enhance customer and business outcomes.
This role will report to the L8 Director, and is pivotal towards optimizing high performance and enhancing Selling Partner experience through the scale of the business functions.
The Sr.
Mgr solves complex seller support business problems and puts plans in place to mitigate negative service trends through identifying and eliminating barriers to productivity and quality.
The role is responsible for creating and delivering key operational metrics and goals such as Productivity, Reopen, Seller Experience as well as key employee engagement metrics such as Job and Manager Satisfaction.
The role is also responsible for some of the programmatic goals targeted at a wide range of complex initiatives, including 1.
Elimination of complex escalated casework with varying root causes and contact deflection (LESC), 2. Andon Cord volume reduction (GAT), 3. Andon Cord defect reduction driving Possible Coaching Opportunities (PCO) and Defect Consolidation Programs (DCP) (GAT). This role needs high judgment to make trade-offs between short term opportunity vs.sustainability for long term, such as launching new initiatives to improve seller experience with operational workarounds until technology is ready for long term operational sustainability.
Ambiguity:
Uses significant expertise and high judgment to design the right team structures and mechanisms to meet long-term business goals.
Able to set a vision, design a strategy, and achieve consensus on priorities. Leads independently.Strategic management. Responsible for goals in an operational area where the strategy is yet to be defined. Designs the right approach to help their workforce adapt to significant change (e.g., new automation, kaizen improvements, etc.).
This role requires strategic leadership, in order to create the vision and lead complex operations through continuous process improvement initiatives.
The position operates in a highly matrixed environment, requiring skills in influencing multiple stakeholders across global regions. The Sr. Mgr.is responsible for collaborating with global stakeholders, as well as building and scaling the ERT team to support WW expansion of Escalate My Case operations globally by end of 2023.
Director Level Goals:
- Reduce Andon rate from 2.33% to 1.90% (Exit Goal) by 12/31/23
- Achieve Andon Resolve time of 10.50 minutes, an improvement of 1.91 mins YoY
- Improve Andon satisfaction score from 96.24% in 2022 to 97% in 2023, a YoY increase of 76bps.
- Reduce Fresh leadership escalation rate from 0.48% in 2022 to 0.41% by 12/31/2023. YoY improvement of 70bps
Barcelona, B, ESP
- Master's in Operations Management, Business, Engineering or related field
- Experience in program product / management or management consulting
- Experience optimizing for short term execution while planning for long term technical capabilities.
- Experience in interaction with Sr Executive Leadership
- Experience driving multiple programs through a complete life cycle
- Independently driven, resourceful, and able to deliver results with mínimal direction.
