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Technical Account Manager, Strategic Industries
hace 1 semana
- Working with engineering/ technology teams for large customers or a major segment of a large entity in the Public Sector, Enterprise or Startup industry
- Bachelor's Degree in Computer Science, Math, or related discipline, or equivalent work experience
At AWS Enterprise Support we're looking for a Technical Account Manager (TAM) to support our customers' creative and transformative spirit of innovation across all technologies, including Compute, Storage, Database, Big Data / Analytics, Application-level services, Networking, Serverless and more.
The TAM works with customers as a trusted advisor to enable their cloud journey and grow their knowledge of AWS cloud services and technologies to support their business goals.
As we continue to rapidly expand AWS's Enterprise Support organization you'll have plenty of opportunities to develop your technical, consulting, operational and leadership skills.
This role is within our Strategic Industries team.
The Strategic Industries team are responsible for strategic accounts and seven industry business units across global verticals - Financial Services, Industrial and Manufacturing, Media and Entertainment, Telecom, Healthcare and Life Sciences, Energy and Utility, and Automotive.
The TAM is the centerpiece of value to our Enterprise Support customers, working alongside the broader dedicated account team. If you wish to be at the forefront of customer strategies and innovation, come join usAdditional resources
Culture
We're passionate about supporting the needs of our people and their family members.
Benefits include Healthcare, Employee Assistance Programs and Global Mobility opportunities.
Key job responsibilities
- Develop trusting relationship with customers, understand their business needs / drivers, review service disruptions, provide monthly / quarterly metrics and assist with prelaunch planning
- Utilize technical skills to solve difficult support issues and technical challenges
- Understand operational parameters and troubleshooting process for customer issues and escalations
- Advocate for customer needs to overcome adoption blockers and drive new feature development
- Improve customer capabilities by running workshops, operations and architecture reviews
- Ensure AWS environments remain operationally healthy whilst reducing costs and driving efficiencies to mitigate risks in customer operations plans and product adoption
- Work with customers across all levels from developers through to C-Suite executives
- Collaborate across multiple functions within AWS, such as: Solutions Architects, Business Developers, Professional Services Consultants, Global TAM teams and Sales Account Managers
- Technical internal enterprise or external customerfacing experience
- Professional oral and written communication skills, presenting to an audience containing one or more decision maker(s)
- Experience in operational services or support environment
- Experience in influencing management stakeholders on technical, operational or business strategic decisions
- Experience with AWS services and/ or other cloud offerings
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