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Technical Account Manager
hace 1 semana
Technical expertise of Viaccess Orca products including: Session manager TV Console Analytics Related plugins delivered by Viaccess Orca Support Orange Spain with integration related aspects from Ecosystem Technical management on Viaccess Orca products including: Root cause analysis Escalation to Viaccess Orca experts such as DBA, R&D, Products etc.
Regular issues / ticket follow-up: Customer Follow-up Prepare and provide training or technical presentation to customer on Viaccess Orca products and services Share and propose recommendations to improve the service related to Viaccess Orca components and its integrations.
Participation on regular meeting with customer (weekly, Daily etc.) and also together with other vendors led by Orange Spain to support Orange Spain managing the activity smoothly Provide Monitoring reports "health check" reports on regular basis.
about you Ability to learn and work with new technologies Knowledgable incloud-native technologies (kubernetes) and microservices deployment Knowledgable in Linux, Web technologies, application servers, databases and networks Capacity to manage complex analysis on an E2E service Keen analytical mind and you are a force for proposal Incident management skills Goodcommunication and customer orientation skills departmentHosted Staff, HR Svc Contracts
Orange Business manages and integrates the complexity of international communications, freeing our customers to focus on the strategic initiatives that drive their business.
Our extensive experience and knowledge in global communication solutions, together with our understanding of multinational business and local support in 166 countries and territories, ensure that our customers receive a consistent, global solution wherever they do business.
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