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Courier Success Executive
hace 3 meses
Stuart (DPD Group) is a sustainable last-mile logistics company that connects retailers and e-merchants to a fleet of geolocalised couriers across several countries in Europe.
Our Mission- We are an impactdriven company that aims to build the future of logistics for a more sustainable world: shared, efficient and reliable. We are committed to creating a new standard for urban deliveries that meet today's environmental and social challenges while offering a premium delivery experience blending speed, flexibility and convenience.
Our motto:
"Make every delivery a moment all of us can truly celebrate" More than 3000+ leading brands already partner with us across Restaurants, Grocery, Retail & Luxury, eCommerce and Professional Services to deliver all types of goods at the tap of a button. Stuart is a highly diverse and inclusive company of 700+ employees with 90+ nationalities working across France, Italy, Poland, Portugal, Spain and the U.K.
It's the right moment and the right place for us to make an impact on millions of people, as home delivery services hit a record high.
The role
- We are looking for an outstanding
- The
Courier Success & Engagement Executive will be the owner of the Courier Engagement Program, with the end goal of making Stuart the best platform to work as a Courier, hence improving the motivation and performance of our Couriers. This goal will be achieved through the Design, Launch, and Scaling of the Courier Engagement Program, which is aimed at finding the main drives of Courier's motivation and boosting them to achieve their full potential and at the same time increase Courier retention.
The project will require a good understanding of Stuart's Operations, Courier Lifecycle, and Legal Framework that surrounds the different actions that the project will aim at implementing.
You will report to the Courier Operations Manager, Gabriel Nicolas and this role will be office based in Barcelona or Madrid.
What will I be doing?:
- Project managing and getting in contact with everything & everybody courierrelated to understand their needs & pains (with Operations/Legal support)
- Promoting & leading key initiatives that help achieve Courier Engagement Program's goals.
- Successfully planning & executing the implementation of the Program's initiatives.
- Follow up on the already implemented initiatives and take them to the next level
- Building thorough reporting in order to share with internal stakeholders the Program's advancements & impact.
What do we need from you?:
- At least 2+ years of experience as a Project Manager or similar roles.
- Great analytical skills with proven experience in Excel.
- Being a selfdriven & resultsdriven person.
- Excellent communication and presentation skills.
- Confident to own, manage and develop the relationship with internal & external stakeholders.
- Ready to take ownership of the assigned projects & able to manage and develop them on a bigger scale.
- Possessing business awareness & ability to rapidly identify opportunities for improvement and provide creative solutions.
- Being fearless to get the job done, even if it means making mistakes along the way.
- Fluent Spanish & English speaker.
The stuff you wanna know:
- Worklife balance
hybrid working model and flexible hours: - Ticket Restaurant by
Edenred (€11 daily) - Unlimited access to
Udemy for all your learning and development needs
Stuart Academy with regular workshops, Stu-Classes, and Stu-Talks
- Stuart is putting Mental Health Awareness first
Wellness Allowance (€40 monthly) to use in any gym or sport class
Private healthcare provided by Sanitas
- Free yearly
BiciMad card for nonremote employees - Work in an international, dynamic and passionate environment with a company culture focused on learning and development
At Stuart, we believe that employees today want to evolve in collaborative, high-growth environments where they can demonstrate their abilities and thrive both professionally and personally.
We are convinced that employees need to find alignment between their inner values and their company's culture and mission to unlock their full potential.
We work to create a culture of empowerment, continuous learning and growth where everyone can bring expertise, own projects and easily measure their impactStuart is proud to be an equal opportunity workplace dedicated to promoting diversity. We don't discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status or disability status
