Es Operational Manager

hace 2 semanas

Madrid, Madrid, España NN Group A tiempo completo
In Nationale Nederlanden, the person is the one that makes the professional.

Following the company's strategy, we want to reinforce our structure within our main offices located in Alcobendas, with an hybrid, flexible, and conciliatory work environment.

On this occasion, we offer an indefinite contract in Claims & Underwriting area.

We provide you with the following information:
What is the purpose/mission of the position?


Daily management of a team of claims technicians in alignment with the strategic priorities of the Customer Area and the instructions of the Head of Underwriting.


Among other duties, Operational Managers focus on the day-to-day business delivery of their respective teams to make sure they fulfil their Service Level Agreements and KPIs with special attention to Customer Satisfaction.

What are the tasks that you'll perform?

  • Organize and align the available resources and the required deliveries as per the expected times and quality standards, both in the short and medium term. You anticipate and plan ahead, also helping your responsible and teams understand future needs.
  • Manage and lead a team of technicians you follow the People Cycle set by HR and support your team members in their learning and development by knowing what's going on and what they ambition to achieve.
  • Ensuring adequate implementation of regulations, internal standards, policies and guidelines as well as company projects related to all processes managed by the team.
  • Adequate stakeholder management and collaboration with other areas and managers to ensure smooth operations and (internal and external) customer service.
  • Proposing and implementing improvements in the managed processes aiming at optimizing and improving (internal and external) customer service
  • Supervising the processes managed under your responsibility to ensure meeting expectations, to avoid incidents, to close findings and, where required, inform the relevant stakeholders.
  • Carry out a strategic and operational management of Claim area (life, home, unemployment, civil liability, etc.), in order to secure profitability of company risk product portfolio.
  • Managing and negotiating with vendors (claim providers and reinsurance companies)
  • Implementing customer experience principles and initiatives in claims
  • Analyzing business, suggesting and implementing actions to improve efficiency and reduce claims.
What are we looking for?


We are looking for a person with University degree or similar with an experience of at least 3-6 years working with claims management tasks and 2 years or more leading a team.

What do we offer?

As part of our Employee Experience, we offer you a range of competitive benefits that are available to you in order to improve the physical, mental, and professional wellbeing of our workers

Among the benefits are:

  • We work with a hybrid model.
  • Starting financial aid so you can equip your work space at home
  • Allowance and telework subventions
  • Flexible working hours and 3 months of intensive working hours in summer so you can fully take advantage of your time
  • We hire a life insurance and a pension plan for all our employees
  • We establish objectives bonus as a performance reward
  • You can get to the office as you please. We have a free parking lot for cars, motorbikes, electric cars with chargers, and bikes.
  • Get to know our flexible retribution facilities such as transport card, nursery checks, health insurance with Sanitas, trainings
  • We care about people. That is why we are involved in society by facilitating volunteer actions and time to all our employees.
  • We care about your wellbeing.

We have a Wellness Program available:
psychologist, Gympass, leisure discounts

  • We are digital and we love technology. Also, every team works under agile methodology.
  • If we haven't convinced you yet don't take our word but the Top Employer. We are the 7th best company to work for in Spain


If you think that your profile can fit with us and you like who we are, do not hesitate to sign in to our offers.

We are waiting for you

  • In _
  • Nationale-Nederlanden_
- we are committed with diversity. We are proud to be an inclusive organization and we offer equal opportunities, regardless of race, cultural background, gender, gender identity, religion, national origin, age, disability, marital status, and sexual orientation. One of our core values is taking care of our employees so they can give their best within a respectful environment._

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