Dutch Customer Service

hace 3 semanas

Madrid, España Recruit4Work SL A tiempo completo

As a Dutch-Speaking Customer Service Agent, you will be an integral part of our guest experience team, providing unparalleled support and assistance to visitors from the Netherlands.

Key Responsibilities
  • Serve as the first point of contact for Dutch-speaking guests, over the phone, addressing inquiries, requests, and concerns promptly and professionally.
  • Provide accurate information about park attractions, events, and amenities to enhance guests' experiences and maximize their enjoyment.
  • Assist guests with ticket purchases, reservations, and itinerary planning, ensuring seamless transactions and efficient service delivery.
  • Handle guest feedback and complaints with empathy and diplomacy, striving to resolve issues to the satisfaction of all parties involved.
  • Maintain a welcoming and organized work environment, including the cleanliness and tidiness of the plateau.
  • Stay updated on park policies, procedures, and safety regulations to ensure compliance and promote a safe and enjoyable experience for all guests.
Your profile
  • Fluency in Dutch and English, with excellent verbal and written communication skills in both languages.
  • Previous experience in customer service, hospitality, or a related field preferred.
  • Strong interpersonal skills and a positive attitude, with a genuine passion for delivering exceptional guest experiences.
  • Ability to multitask and prioritize tasks effectively in a fast-paced environment.
  • Flexibility to work shifts, including weekends, evenings, and holidays, as needed.
  • Familiarity with computer systems and software applications for data entry, ticketing and reservation management.
  • Knowledge of the local area and tourist attractions is a plus.
Your skills and advantages
  • Expect you to have a perfect command of the Dutch language, written and spoken.
  • The ability to react, dynamism, sense of welcome and computer skills are essential for success in this position.
  • You must also be a good listener and have a great ability to adapt.
  • Previous experience in a similar position will be an important base to contribute to the success of our team.
We offer
  • Competitive salary + Bonus system.
  • Referral program.
  • Opportunities for career advancement and professional development.
  • A dynamic and inclusive work environment with a diverse team of colleagues.
  • The chance to be part of creating magical moments for guests from around the world.
Location

Barcelona (Spain)

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