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Customer Support Business Analyst
hace 4 meses
Cegid es líder europeo en soluciones de gestión empresarial en la nube para los sectores financiero (tesorería, fiscal, ERP), de recursos humanos (nóminas, gestión del talento), CPA, minorista y empresarial. En el cambiante mundo actual, Cegid y sus 4.400 empleados hacen posible ayudando a sus 500.000 clientes a liberar su potencial gracias a soluciones empresariales innovadoras y con propósito.
Make more possible , es nuestra vocación. Refleja quiénes somos, cómo y por qué hacemos las cosas como las hacemos para nuestros clientes. Gracias a ello, podemos afirmar que trabajamos cada día para dar forma a su futuro, al nuestro y al de las industrias de nuestros clientes. Un futuro que llevamos años definiendo con nuestros empleados, inventando soluciones que cambian la forma de trabajar de las personas, para un rendimiento sostenible.
¿Tus principales objetivos como Customer Support Business Analyst?
Te responsabilizarás de la venta del software de soluciones de gestión empresarial, así como demás servicios relacionados a clientes potenciales, bien en modo directo o a través del canal de distribución.
Como Customer Support Business Analyst, deberás:
- Colaborar con la dirección para definir estrategias que mejoren la operación de Customer Support y aumenten la satisfacción y lealtad de los clientes.
- Recopilar y analizar datos del desempeño de Customer Support , traduciendo los hallazgos en informes comprensibles para apoyar la toma de decisiones.
- I dentificar, evaluar y recomendar soluciones innovadoras en IA Generativa para mejorar la operación y experiencia del cliente en Customer Support.
- Liderar o colaborar en proyectos de mejora de la eficiencia y eficacia de Customer Support, así como en la implementación de nuevos servicios.
- Identificar necesidades formativas y proporcionar formación y soporte en la actualización y creación de nuevos procedimientos para los técnicos de Customer Support.
