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Customer Service Specialist

hace 3 meses

Barcelona, España LETI Pharma A tiempo completo

LETI Pharma somos una compañía biofarmacéutica, independiente y de capital familiar.


Especializados en alergia e inmunoterapia, salud animal y cuidado integral de la piel, nuestra prioridad es contribuir al aumento de la salud y el bienestar de la sociedad.


La innovación y el desarrollo de productos de alto valor nos han llevado a ser una empresa global líder en segmentos especializados de salud y bienestar. Con sede central en Barcelona, y planta productiva y laboratorio de investigación en Madrid, contamos también con filiales en Alemania y Portugal.


En LETI Pharma creemos en las personas, por eso promovemos un entorno laboral diverso e integrador, promoviendo la transparencia y la confianza mutua a través de la comunicación abierta. Apostamos por nuestros equipos y su desarrollo personal y profesional.


Nos encontramos actualmente en búsqueda de un Customer Service Specialist para nuestra sede administrativa ubicada en Barcelona (zona Plaza España).


Este perfil tendrá como misión proporcionar a los clientes la información y soporte de los productos y servicios que comercializa la empresa, en todas las áreas de negocio. Se encargará de atender y resolver las incidencias y reclamaciones que se producen en cualquier punto de la cadena de suministro para lograr la satisfacción y fidelización del cliente, así como realizar una labor de transmisión de información, contribuyendo de forma directa en la mejora continua del negocio.


Funciones:


Tramitación de pedidos de todas las áreas de negocio.Gestión de los avisos de devolución.Actualización de los cambios de tarifas de los productos y precios especiales de clientes.Dar respuesta a las consultas recibidas por teléfono, email o webs, de los clientes tanto internos como externos.Atender y resolver las incidencia o reclamaciones que se produzca en cualquier punto de la cadena de suministro (desde la tramitación del pedido hasta que se realiza la entrega final y se factura). Interactuando con los actores que intervienen en la cadena de valor (operadores logísticos, transportistas y departamentos internos de la empresa).Realizar registro en SAP para su posterior seguimiento y asegurar su resolución, siguiendo los procedimientos definidos para cada caso.Identificar necesidades de los clientes para lograr su satisfacción y transmitir las mejoras que los clientes trasladan a los departamentos pertinentes, para mejorar la experiencia del cliente.


Requisitos:


CFGS o FP2 en Administración y gestión.Experiencia demostrable en atención al cliente (2 años).Conocimientos en SAP – O2C o programas similares.Conocimientos en Microsoft Office, gestión de email e internet.Muy valorable nivel alto de inglés o portugués.


Ofrecemos:


Contrato indefinido por cobertura de una jubilación.Horario central de lunes a viernes.



Si cuentas con la experiencia requerida en el sector y en posiciones similares, es tu oportunidad



LETI Pharma promueve el desarrollo profesional y personal de todas las personas colaboradoras, asegurando la igualdad de oportunidades en todos los procesos y normativa interna. En esta línea, LETI Pharma no acepta ningún tipo de discriminación por motivos de sexo, edad, raza, religión, origen, procedencia, opinión política, discapacidad o cualquier otro motivo discriminatorio ni cualquier conducta hostil, abusiva u ofensiva o acoso. Así, todas las personas colaboradoras de Leti Pharma serán tratadas de manera justa y con respeto.