Desktop Support Engineer
hace 2 meses
We are Looking for "Desktop Support Engineer" Based in Barcelona, Spain
Role Type: FTE/Permanent
Job description:
Responsibilities:
- Install and configure software and hardware on end point devices.
- Manage network servers and technology tools.
- Respond to Client to support requests.
- Set up accounts and workstations.
- Monitor performance and maintain systems according to requirements.
- Troubleshooting of software and hardware issues.
- Ensure security through access controls, backups and firewalls.
- Upgrade systems with new releases and models
- Develop expertise to train staff on new technologies.
- Build an internal wiki with technical documentation, manuals and IT policies.
- Provide desktop systems and user support to ensure required computer capabilities are available to all users.
- Develop and provide systems and software training to the end-users
- Install, configure, test, maintain, monitor, and troubleshoot end-user workstations and related hardware and software for local and remote users
- Develop and maintain an inventory of all IT desktops, components and equipment
- Maintain documentation on all desktop processes and procedures
- Ensure that application and system updates are in place
- Deploy, implement, troubleshoot and support the workforce environment
- Monitor the ongoing operation of the Windows environment
- As applicable, create, maintain, and update tickets within the ITSM (ServiceNow)
- Provide ‘hands and feet’ on-site local assistance as directed by Service Support as needed
- Restore standard managed workstation and secure local data stored from the latest available backup through the supported workstation backup mechanism
- Desk-side Support Services
- Hardware Break/Fix
- Starters, Leavers & Movers + IMACD Services
- Managed Deployment / Refresh
- Managed deployment Services/Projects
- Hands & Eyes Support
- Data Restore & Data Erase, Data Migration
Core Competencies
- Strong computer software and hardware troubleshooting skills
- Working knowledge of networking and troubleshooting skills
- Installation and configuration of Windows operating systems for end point devices.
- Troubleshooting skills related to Windows operating systems, Hardware, applications , Printers and other IT devices
- Effective writing skills to develop training materials, and document processes and procedures
- Ability to multitask and adapt to fast-paced support demands
- Strong interpersonal skills with the ability to interact and work with users
If you are Interested please share your Updated CV to sravani.k@qualientsolutions.com
- Strong interpersonal skills with the ability to interact and work with users
- Ability to multitask and adapt to fast-paced support demands
- Effective writing skills to develop training materials, and document processes and procedures
- Troubleshooting skills related to Windows operating systems, Hardware, applications , Printers and other IT devices
- Installation and configuration of Windows operating systems for end point devices.
- Working knowledge of networking and troubleshooting skills
- Strong computer software and hardware troubleshooting skills
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