Desktop Support Technician

hace 1 semana

Barcelona, Barcelona, España Frontiers Media Sa A tiempo completo
Desktop Support Technician
Barcelona

Barcelona, Catalunya, ES Who we are At Frontiers we are on a mission to make all science open, enabling the research community to develop the solutions we need to live healthy lives on a healthy planet.

Frontiers is the 3rd most-cited and 6th largest research publisher. Powered by custom-built technology, artificial intelligence, and rigorous quality standards, our research articles have been viewed more than 2.
1 billion times, reflecting the power of research that is open for all.
Join the publishing revolution.
Follow the links below to learn more about our work.
What we can offer you We provide a range of benefits across our locations, including but not limited to :
We are a remote-first organization and most of our roles are work-from-home
4 additional wellbeing days in addition to existing annual leave allowance
Access to learning platforms and dedicated learning & development time
A range of wellbeing initiatives, including free online yoga classes and an employee assistance plan
Employees can dedicate three days each year to volunteer

The role :
We have an exciting new opportunity to join the Frontiers IT Services team as a Desktop Support Technician.

Your primary responsibility will be to ensure the efficient provisioning, installation, configuration, and maintenance of systems, hardware, and software crucial to supporting our internal users.

You will play a pivotal role in providing first and second level support, addressing technical issues promptly, and ensuring smooth operations within the organization.

This role requires strong technical proficiency, problem-solving skills, and a customer-centric approach to effectively meet the needs of our internal users and maintainoptimal system performance.

You will be directly reporting to the Head of IT Services and collaborating extensively with team members in Madrid, Lausanne, London, Beijing and Shanghai.

As a Desktop Support Technician, you will :
Provide 1st and 2nd level IT support
Configure new laptops and install software
Set up other office and conference equipment
Ensure security updates are applied to all our systems
Complete internal user moves including desk equipment and phones
Deliver IT Inductions / Onboarding of new starters
Disable expired accounts
Manage IT asset inventory and desktop computing hardware lifecycle
Grant Access Permissions to users
Use and maintain Active Directory data
Participate in small IT projects
Maintain the IT Services Knowledge Base
Assist with IT requirements attached to the onboarding process for new starts
Contribute to the achievement of team goals
Knowledge, Skills & Experience that will help you thrive in the role :
Excellent communication skills in English; verbal and written
Experience providing level 1 and 2 technical support and using IT support ticket management system (JSM)
Experience and knowledge of installation, configuration and troubleshooting of Windows and MacOS laptops
Knowledge and experience of troubleshooting issues in wired and wireless networks
Good interpersonal skills, flexibility and customer service focus
Highly motivated and driven to deliver results through effective team work
Able to meet deadlines and prioritize tasks effectively
A keen eye for detail
Willingness to learn, grow and share new skills and knowledge with the team

This role is office based , excluded from our remote working due to business need and nature of the role.

Our office is based in Madrid;

it is expected you must be in the office 3 / 4 days a week with working from homean option for the rest of the week.

Apply now Please click the 'apply' button on this page and submit your application in English.
Please inform us if you require any special accommodations to participate fully in our recruitment experience. You can contact us at for any additional support.
Equal opportunity statement Frontiers actively embraces diversity and is a safe and welcoming workplace.

Recruitment is free from discrimination including based on race, national or ethnic origin, age, religion, disability, sex, gender identity or sexual orientation.

With employees from more than 50 different nations, our diversity creates vibrant teams and constantly challenges us to appreciate multiple perspectives.

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