Desktop Support Engineer

hace 2 semanas


Barcelona, Barcelona, España Qualient Technology Solutions UK Limited A tiempo completo

We are Looking for "Desktop Support Engineer" Based in Barcelona, Spain

Role Type: FTE/Permanent

Job description:

Responsibilities:

Install and configure software and hardware on end point devices.Manage network servers and technology tools.Respond to Client to support requests.Set up accounts and workstations.Monitor performance and maintain systems according to requirements.Troubleshooting of software and hardware issues.Ensure security through access controls, backups and firewalls.Upgrade systems with new releases and modelsDevelop expertise to train staff on new technologies.Build an internal wiki with technical documentation, manuals and IT policies.Provide desktop systems and user support to ensure required computer capabilities are available to all users.Develop and provide systems and software training to the end-usersInstall, configure, test, maintain, monitor, and troubleshoot end-user workstations and related hardware and software for local and remote usersDevelop and maintain an inventory of all IT desktops, components and equipmentMaintain documentation on all desktop processes and proceduresEnsure that application and system updates are in placeDeploy, implement, troubleshoot and support the workforce environmentMonitor the ongoing operation of the Windows environmentAs applicable, create, maintain, and update tickets within the ITSM (ServiceNow) Provide 'hands and feet' on-site local assistance as directed by Service Support as neededRestore standard managed workstation and secure local data stored from the latest available backup through the supported workstation backup mechanism Desk-side Support Services Hardware Break/Fix Starters, Leavers & Movers + IMACD Services Managed Deployment / Refresh Managed deployment Services/Projects Hands & Eyes Support Data Restore & Data Erase, Data Migration Core Competencies Strong computer software and hardware troubleshooting skillsWorking knowledge of networking and troubleshooting skillsInstallation and configuration of Windows operating systems for end point devices.Troubleshooting skills related to Windows operating systems, Hardware, applications , Printers and other IT devicesEffective writing skills to develop training materials, and document processes and proceduresAbility to multitask and adapt to fast-paced support demandsStrong interpersonal skills with the ability to interact and work with users If you are Interested please share your Updated CV to

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