IT Support Engineer

hace 7 días

Barcelona, España Ikigai Talent Goup A tiempo completo

Spain, Barcelona

Scale-up

35k

SysAdmin | VLAN, SysAdmin | Microsoft365, SysAdmin | Vmware, SysAdmin | Windows, Hard Skills | Linux

IT Support Engineer for an International HealthTech

Kon’nichiwa

We are currently managing an** IT Support Engineer** for an international scale-up focused on the **healthcare sector.**

IT Support Engineer responsabilities:

- Provide **technical support to medical collaborators and employees** worldwide during office hours.
- Participate in the **rotation for out-of-office hours **(evenings and weekends) IT support.
- Utilize **JIRA ticketing system** for efficient issue tracking and resolution.
- **Monitor IT Dashboard** and promptly respond to auto-created and unassigned tickets.
- **Manually create tickets** when issues are reported via Hangouts chat.
- **Escalate tickets to IT integration engineers **when necessary.
- **Deliver hardware and software training** to new office staff and doctors (IT introduction sessions).
- Activate doctors in new regions by establishing connections with external systems.
- Configure and maintain workstations for all employees and collaborators.
- Manage user accounts and permissions, specifically in **Google Workspace, Active Directory, and FreeRadius.**:

- **Keep IT documentation up to date** on **Confluence and Google Drive.**:

- Coordinate with external equipment/software/services vendors as required for assistance.
- Assist in customer integration projects, including implementation and testing.
- Perform periodic checks on assigned equipment as outlined in the Server Maintenance Plan in collaboration with an IT integration engineer.
- Take responsibility for identified risks and manage them effectively.
- Actively participate in the adoption and implementation of corrective and preventive actions.

Requirements for the role:

- Bachelor’s degree or equivalent education in** IT support **or relevant field, or a proven track record in IT support.
- Advanced knowledge of **Windows 10** and expertise in desktop troubleshooting.
- **Proficiency in network troubleshooting (**TCP/IP, VPN, DNS/DHCP, etc.).
- Experience with **healthcare-related technologies**, protocols, and standards (DICOM, HL7, MirthConnect, etc.) is a plus.
- Ability to think creatively and work with diverse technologies.
- Excellent communication skills in **English and Swedish**, both written and verbal. Proficiency in Spanish is an additional asset.
- Strong social and communicative abilities, diplomatic approach, and adaptability to an international virtual team environment.
- Service-oriented mindset and ability to excel in a multi-disciplinary work environment.
- Capable of handling complex technical situations and challenges in a composed and professional manner.
- High energy level and ability to thrive under stress.

**Benefits**:

- Salary range**:up to 35K**
- Extensive onboarding, teammates’ support, and a new e-learning platform with courses and modules.
- The team has the benefits of flexible working with options to work from home or the **office hub in Barcelona.**
- The team embraces team spirit with regular onsite and online team breakfasts and events
- Support with necessary office equipment, holidays, health care and life insurance, a transportation and meals allowance, and a special envelope for office and IT equipment.

We will contact you very soon

**Truthfully, your People Partner**

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