Technical Support Engineer. Dispatch

hace 3 meses


Barcelona, España DeRisk Technologies A tiempo completo

We at DeRisk Technologies are looking to hire Dispatch Engineer to support a running project as per the following details
- Own the Alight solutions user issue to resolution
- Provides production support including accurate problem identification, ticket documentation and client/vendor dialogue.
- Delivers engagement and process documentation and drives compliance with structured delivery process.
- Providing a desktop support function to the client
- PC / Workstation builds
- Basic network patch Cabling and related activities
- Incident Management - updating support calls for tracking & reporting purposes
- Hardware - deployment/decommission/disposal
- Media Management - hard disk handling & controls
- Fulfilment of end user service requests
- Completion of daily/weekly/monthly checks. These will be performed upon request either by dispatch ticket for each item, or by specific instruction given to part-time TIG resources. Only full time resident TIG resources can be held to a frequency of checks.
- Oversight &/or resolution of end user issues
- Fulfilment of end user requests Delivery of initiatives (local projects)
- With Mphasis guidance and training, maintain awareness of all major technology activities that impact the location(s)
- Perform warm shift handover with engineers along with the shift SPOC where applicable.

**REQUIRED SKILLS**:

- Experience in a large organization administering, operating, maintaining and securing large-scale enterprise desktop environments.
- Excellent working knowledge of Windows 7, 8, 10, 11
- Good working knowledge of Windows. MacOS a plus.
- Strong working knowledge of Workstations, desktop, laptop, printers/fax, and peripherals, graphics cards and network cards.
- Strong knowledge of PC/ Workstation builds. (MS SCCM and MS MDM)
- Working knowledge of Active Directory 2003/8/12 R2, Microsoft Office 365, Microsoft Exchange, DNS, DHCP, Group Policy etc.
- Basic troubleshooting knowledge of iPad, iPhone, Android and other smart technologies
- Excellent working knowledge in asset / inventory management
- Ability to maintain composure and focus while troubleshooting and solving technical issues.
- Ability to adhere to a schedule of client appointments while adapting to customer requests.
- Demonstrated ability to communicate complex technical concepts in simple language.
- Strong Experience in Multi-Functional Printer troubleshooting
- Flexibility to make schedule adjustments to cover before/after usual business hours or when other team members are unavailable.
- Excellent verbal and written communication IN English
- Excellent customer service skills



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