Technical Support Engineer

hace 2 semanas


Barcelona, España Hms Networks Ab A tiempo completo

.Technical Support Engineer – Building Automation Your mission Intesis provides innovative solutions for home & building automation. To support our growth, we are hiring a Technical Support agent.This is a hybrid role that requires working at least two days a week (Tuesdays and Thursdays) from our offices in Igualada - Barcelona (Spain).Reporting to the MU Services Manager, you will perform the following tasks:TECHNICAL SUPPORTTechnical support for agents in the first and second levels.Direct technical support to VIP end customers of our products, via telephone, mail, and remote desktop (after-sales).Ticket escalation to product engineers and R&D.Test setups to reproduce issues.Compatibility tool management for HVAC solutions.Assistance / doubt-resolution to the sales team on our product (pre-sales).Follow-up of support cases requiring action.Setup and maintenance of helpdesk tools.TECHNICAL TUTORTechnical support tutor for agents in first and second tier. The content will be oriented to train other agents and customers in the use and functionalities of Intesis solutions.Course's preparation and content generation for HMS academy.PRODUCT DOCUMENTATIONElaboration of technical test reports, as required by Product Managers.Identification and reporting of deficiencies or mistakes found in technical documentation of our products.Knowledge base articles generation.Your profile Technical degree in Electronics, Telecommunication, or similar.Fluent level of English and Spanish.Solid technical background in field bus technologies and domotics & inmotics technologies.Natural ability for communication and customer relationships management.Strong documentation skills (in Spanish and specially in English).Essential requirements:Technical degree in Electronics, Telecommunication, or similar.Fluent level of English and Spanish.Solid technical background in field bus technologies and domotics & inmotics technologies.Natural ability for communication and customer relationships management.Strong documentation skills (in Spanish and specially in English).Will also be valued:Command of other languages: French, German, Portuguese, Arabic.Previous experience in customer-facing technical support of similar products.Experience in standard protocols for building automation (KNX, BACnet, Modbus, LonWorks, etc.)Experience in multi-protocol integrations.Experience in one or more programming languages.Experience in testing / validation of embedded systems.Why us? We believe that work should be challenging, rewarding, and fun.A GOOD PLACE TO WORKOur employee satisfaction surveys indicate that people enjoy working here at HMS and especially appreciate the informal and relaxed atmosphere. Since we work with cutting-edge technology, it is crucial that we must constantly develop our skills and knowledge.As an HMS employee, you will be able to develop your technical skills in the relaxed environment of an international company



  • Barcelona, Barcelona, España Qoria A tiempo completo

    About the RoleWe are seeking a highly skilled and experienced Technical Support Engineer to join our Customer Success team at Qoria. As a Technical Support Engineer, you will play a critical role in ensuring the smooth deployment and operation of our online-safety platform for schools and educational institutions.Key ResponsibilitiesProvide technical support...


  • Barcelona, Barcelona, España Qoria A tiempo completo

    About the RoleWe are seeking a highly skilled and experienced Technical Support Engineer to join our Customer Success team at Qoria. As a Technical Support Engineer, you will play a critical role in ensuring the smooth deployment and operation of our online-safety platform for schools and educational institutions.Key ResponsibilitiesProvide technical support...


  • Barcelona, Barcelona, España Technical Concept Gmbh A tiempo completo

    Job SummaryWe are seeking a highly skilled Technical Support Specialist to join our team at Technical Concept Gmbh. As a Technical Support Specialist, you will be responsible for providing exceptional customer service and technical support to our clients.Key ResponsibilitiesMaintain relationships with clients through phone communication and live chatProvide...


  • Barcelona, Barcelona, España Technical Concept Gmbh A tiempo completo

    Job SummaryWe are seeking a highly skilled Technical Support Specialist to join our team at Technical Concept Gmbh. As a Technical Support Specialist, you will be responsible for providing exceptional customer service and technical support to our clients.Key ResponsibilitiesMaintain relationships with clients through phone communication and live chatProvide...


  • Barcelona, España Storyblok A tiempo completo

    From the start, we have seen unbelievable growth in community and usage on a global scale, empowering people and companies in 131 countries to build sustainable and reliable projects faster. As a company, we've grown 156% in the last year from 92 to 236 employees, across 45+ countries. We secured our Series B funding of $47 million last year in the month of...


  • Barcelona, Barcelona, España Technical Concept Gmbh A tiempo completo

    Job SummaryWe are seeking a highly skilled Technical Support Specialist to join our team at Technical Concept Gmbh. As a Technical Support Specialist, you will be responsible for providing exceptional customer service and technical support to our clients.Key ResponsibilitiesMaintain relationships with clients through phone communication and live chatProvide...


  • Barcelona, España EVPassport A tiempo completo

    **Technical Support Engineer**: - Please note, that this is a hybrid position working from Barcelona, Spain. **About EVPassport**: EVPassport is the technological evolution of EV charging software and hardware for forward-thinking companies around the world who place high value on the satisfaction of their customers. Developed with a deep understanding of...


  • Barcelona, España Hays A tiempo completo

    Te dejo un resumen de la posición **Technical Support Engineer **que estoy manejando para que le eches un ojo!!! Para una compañía orientada a ** sector fintech,** que se dedica a la implantación de su software ** en toda la región EMEA!** **Harás**: - **Contacto directo con clientes y usuarios clave** - **Resolucion de incidencias**: -...


  • Barcelona, España ProtoPixel A tiempo completo

    **Headline**: ProtoPixel is seeking a talented and passionate Technical Support Engineer to join our dynamic team. **About us**: **ProtoPixel** is a people centric **platform that helps transform light into personal experiences**. From functional configurations to emotional, dynamic and interactive lighting. Our technology allows users to design projects...


  • Barcelona, España Worldsensing A tiempo completo

    Worldsensing products have been pioneering the industrial IoT since 2008. We’re looking for an outstanding Technical Support Engineer to join the Customer Success team in our Barcelona office. **About Worldsensing** Founded in 2008, Worldsensing works with more than 200 engineering service providers worldwide to help them improve geotechnical, geospatial...


  • Barcelona, Barcelona, España HMS Networks AB A tiempo completo

    Job DescriptionJob Title: Technical Support EngineerCompany: HMS Networks ABLocation: Igualada, Barcelona, SpainJob Type: Full-timeJob Category: Technical SupportAbout the RoleWe are seeking a highly skilled Technical Support Engineer to join our team at HMS Networks AB. As a Technical Support Engineer, you will be responsible for providing technical support...


  • Barcelona, Barcelona, España HMS Networks AB A tiempo completo

    Job DescriptionJob Title: Technical Support EngineerCompany: HMS Networks ABLocation: Igualada, Barcelona, SpainJob Type: Full-timeJob Category: Technical SupportAbout the RoleWe are seeking a highly skilled Technical Support Engineer to join our team at HMS Networks AB. As a Technical Support Engineer, you will be responsible for providing technical support...


  • Barcelona, España Hays A tiempo completo

    Te dejo un resumen de la posición **Technical Support Engineer **que estoy manejando para que le eches un ojo!!!Para una compañía orientada a ** sector fintech,** que se dedica a la implantación de su software ** en toda la región EMEA!****Harás**:- **Contacto directo con clientes y usuarios clave**- **Resolucion de incidencias**:- Colaboración con...


  • Barcelona, España Tillster A tiempo completo

    Technical Support Engineer Tier II ON SITE ROLE MUST BE LOCATED / RESIDE IN MADRID About The Opportunity, And You Provide technical support for Self Service kiosk, mobile application, and online products for US and International customers.Experience troubleshooting for internal and external customers, diagnosing root causes to problems, and expeditiously...


  • Barcelona, España Tillster A tiempo completo

    Technical Support Engineer Tier IION SITE ROLE MUST BE LOCATED / RESIDE IN MADRIDAbout The Opportunity, And YouProvide technical support for Self Service kiosk, mobile application, and online products for US and International customers.Experience Troubleshooting for internal and external customers, and some third-party entities; diagnose root causes to...


  • Barcelona, España Tesla A tiempo completo

    What to Expect - Tesla is looking for a Technical Support Engineer to join our Energy / Battery Storage team (Powerpack and Megapack). In this role, you will support our customers in the best possible way by monitoring the battery storage sites, diagnosing and resolving problems and the remote commissioning of new projects. What You’ll Do - Actively...


  • Barcelona, España Sas A tiempo completo

    Senior Analytical Technical Support Software Engineer - Hybrid Nice to meet you! We're a leader in data and AI. Through our software and services, we inspire customers around the world to transform data into intelligence - and questions into answers. We're also a debt-free multi-billion-dollar organization on our path to IPO-readiness. If you're looking for...


  • Barcelona, España Sas - Global A tiempo completo

    Senior Analytical Technical Support Software Engineer - Hybrid Nice to meet you! We're a leader in data and AI. Through our software and services, we inspire customers around the world to transform data into intelligence - and questions into answers. We're also a debt-free multi-billion-dollar organization on our path to IPO-readiness. If you're looking for...


  • Barcelona, España Technical Concept Gmbh A tiempo completo

    Reference: WESPYou need an EU passport to applyWe offerPerformance bonusesPaid training and educationRelocation package (flight ticket and one month accommodation)Discount on gym membershipPotentially Spanish lessonsDevelopment opportunities (get promoted within the company)Public health insuranceSocial activities: strolling around the city, hiking, team...


  • Barcelona, España On Robot A tiempo completo

    **Job description** *** - OnRobot was founded in 2015 in Odense, Denmark, and is on track to become the global One-Stop Shop for all Collaborative Applications on all Robot Platforms. OnRobot is defining and leading the market for Collaborative Applications by bringing disruptive technologies to market quickly._ *** To help grow our European market OnRobot...