Customer Service Representative Internship MedTech Spain

hace 1 mes


Madrid, España Johnson & Johnson A tiempo completo
General Information Join us as a Customer Service Representative Internship MedTech Spain to help advance the future of health - and follow a career with purpose.

Imagine The Breakthroughs We'll Make Together

At Johnson & Johnson, we use technology and the power of teamwork to discover new ways to prevent and overcome the world's the most significant healthcare challenges. Our Corporate, Consumer Health, MedTech, and Pharmaceutical teams leverage data, real-world insights, and creative minds to make life-changing healthcare products and medicines. We're disrupting outdated healthcare ecosystems and infusing them with transformative ideas to help people thrive throughout every stage of their lives. With a reach of more than a billion people every day, there's no limit to the impact you can make here. Are you ready to reimagine healthcare?

MedTech: Drive Innovation and Your Career

Within J&J MedTech, we are reshaping how healthcare is delivered, managed and experienced in an increasingly digital world. Our teams collaborate closely with scientists, surgeons, colleagues, patients, and professionals across the world. It's exciting to turn ideas into reality - our people are improving the patient's healthcare journey, while accelerating their own careers.

The overall responsibility of a member in the Customer Service employee is to provide an excellent service to our external and internal customers. The employee shall ensure that all aspects of the CS function are delivered, developed and monitored to meet the growth, scale and changing needs of all product services to our customers.

Essential duties and responsibilities:

• Order register, handling and follow up

• Solve customer issues fast and accurately with an outstanding service and clear communication

• System control according to duties.

• Support Sales and Marketing

• Warehouse and transportation error follow up

• Be prepared to back-up / join and work in all flows within the department.

• Returns and credits management.

• Complaints and recalls management.

• Support Supply Chain and total E2E in consignment inventory and updates, orders, stock levels, replenishment and returns.

• Maintain good product knowledge of Global Surgery products

• Respect and work according to and within the J&J Business Conduct policy, SOX and the J&J Credo

• Diligently fulfill compliance program-related activities and actively participate in relevant meetings.

• Know and follow all laws and policies.

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