Customer Service Representative Internship MedTech Spain

hace 1 mes

Madrid, España Johnson & Johnson A tiempo completo

General Information Join us as a Customer Service Representative Internship MedTech Spain to help advance the future of health – and follow a career with purpose.

Imagine The Breakthroughs We’ll Make Together

At Johnson & Johnson, we use technology and the power of teamwork to discover new ways to prevent and overcome the world’s the most significant healthcare challenges. Our Corporate, Consumer Health, MedTech, and Pharmaceutical teams leverage data, real-world insights, and creative minds to make life-changing healthcare products and medicines. We're disrupting outdated healthcare ecosystems and infusing them with transformative ideas to help people thrive throughout every stage of their lives. With a reach of more than a billion people every day, there’s no limit to the impact you can make here. Are you ready to reimagine healthcare?

MedTech: Drive Innovation and Your Career

Within J&J MedTech, we are reshaping how healthcare is delivered, managed and experienced in an increasingly digital world. Our teams collaborate closely with scientists, surgeons, colleagues, patients, and professionals across the world. It’s exciting to turn ideas into reality – our people are improving the patient’s healthcare journey, while accelerating their own careers.

The overall responsibility of a member in the Customer Service employee is to provide an excellent service to our external and internal customers. The employee shall ensure that all aspects of the CS function are delivered, developed and monitored to meet the growth, scale and changing needs of all product services to our customers.

Essential duties and responsibilities:

· Order register, handling and follow up

· Solve customer issues fast and accurately with an outstanding service and clear communication

· System control according to duties.

· Support Sales and Marketing

· Warehouse and transportation error follow up

· Be prepared to back-up / join and work in all flows within the department.

· Returns and credits management.

· Complaints and recalls management.

· Support Supply Chain and total E2E in consignment inventory and updates, orders, stock levels, replenishment and returns.

· Maintain good product knowledge of Global Surgery products

· Respect and work according to and within the J&J Business Conduct policy, SOX and the J&J Credo

· Diligently fulfill compliance program-related activities and actively participate in relevant meetings.

· Know and follow all laws and policies.

Job Requirement

· Degree in Business administration, engineering or related

· Good skills in Business Systems (i.e SAP/ JDE 8.12 or similar)

· Good general computer skills and knowledge of Microsoft Office, Excel in particular

· Financial awareness / good numeracy skills.

· Integrity and Credo-based Actions - The ability to build trust. The willingness to put the Credo top of mind for all decisions.

Core competencies required for this role:

· Good communication skills

· Customer focus for both internal and external customers. Ability to develop close relationships with customers and colleagues at all levels.

· Collaboration and Teaming - The ability to work well across functions and groups.

· Well organized with attention to details.

· High integrity, being trustworthy and ethical.

· Positive attitude. Have a sense of urgency

Languages: Mandatory: Excellent knowledge in local language. Preferred: good knowledge in English, written as well as spoken.

You Belong at Johnson & Johnson

For more than 130 years, diversity, equity & inclusion (DEI) have been part of our cultural fabric at Johnson & Johnson and woven into how we do business every day. Our commitment to respect the dignity and diversity of all is embedded in our Credo.

We know that the success of our business depends on having the best talent in a workforce that reflects the diverse markets we serve around the world and an inclusive culture that values different perspectives and life experiences.

That is why we in EMEA are working to create an inclusive environment where diverse backgrounds, perspectives and experiences are valued and each and every one of our people feels that they belong and can reach their potential. No matter who they are.

Diversity, Equity & Inclusion at Johnson & Johnson means “You Belong.”

Johnson & Johnson Family of Companies are equal opportunity employers, and all qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law.

At Johnson & Johnson, we’re on a mission to change the trajectory of health for humanity. That starts by creating the world’s healthiest workforce. Through cutting-edge programs and policies, we empower the physical, mental, emotional and financial health of our employees and the ones they love. As such, depending on location and subject to local legislation, candidates offered employment may be required to show proof of COVID-19 vaccination or, in certain countries, secure an approved accommodation prior to the commencement of employment to support the well-being of our employees, their families and the communities in which we live and work. If you are invited to interview for the position, your recruiter will advise on the vaccine requirement status in your geographic location.

#JnJEMEAStudentCareers

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