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IT Support Specialist
hace 4 meses
Runnymede College is a private non-denominational British school in Madrid offering a British education to boys and girls of all nationalities from the age of two to eighteen. The education offered follows the British National Curriculum.
Founded as a private school in September 1967, the primary school was inaugurated in 1987, and since 1990, the whole School has been located in La Moraleja, in the north of Madrid. The School is currently being restructured and from September 2024 will be divided into Pre-Prep (Pre Nursery to Year 3), Prep (Years 4 to 8) and Senior School (Years 9 to 13). The new structure has meant creating additional posts of responsibility and numerous opportunities for professional development and promotion have arisen.
The school is looking to recruit an IT Support Specialist for an immediate start.
Key responsibilities
Installing and configuring computer hardware, software, systems, networks, printers, and scannersDaily check of the operation of printers and photocopiers and resolution of incidents in this regard.Monitoring and maintaining computer systems and networksResponding in a timely manner to service issues and requestsProviding technical support to school staff and pupilsTroubleshooting and resolving technical issues in person, remotely and by telephoneResponsible for monitoring the resolution of incidents. Generating the necessary reports for quality control.Maintaining and updating documentation (inventory)Training users on new systems and softwareMicrocomputer management iPhones, iPads, teachers' computers, projectors, interactive whiteboards, apple tvsAnalyse staff needs, identify vulnerabilities, and boost efficiency and accuracySupport in ordering materials from IT suppliersControl of the correct execution of backup copies on computersMonitoring the correct distribution and installation of antivirus in all workstations and servers.Monitoring the correct distribution and installation of operating system patches on all workstations and serversInstallation and enrollment of equipment due to new additions or replacement of equipment with new ones.Hardware Repair ManagementRouter configuration, Cisco/Meraki, service management, external connections, HardwareThe successful applicant will have:
Experience in IT support or a related field is beneficial (desired - at least 2 years experience in a similar role)Strong problem-solving and analytical skillsAble to prioritise and make decisionsExcellent organisation, planning and project management skillsQuick to adapt to change, flexibleCustomer Service focussedExcellent communication and interpersonal skillsBilingual English/SpanishAbility to work independently and as part of a teamExperience use the following tools - Mac work environment iSAMS, JAMF, Apple School Manager, Meraki, Google Classroom, Filemaker, Box, Slack, Wordpress.Please complete the TES online application form and attach a copy of your CV and cover letter, along with names, (including telephone numbers) and email addresses of two referees.
Final date for applications - Friday 31st May 2024
Only shortlisted candidates will be contacted and first round interviews will take place via Zoom on a rolling basis. The final round interview will be held face-to-face at Runnymede College in Madrid. The School reserves the right to make an appointment before the closing date if a suitable candidate is found. If you have not heard from us within six weeks of submitting your application, please assume you were unsuccessful this time.
We are an equal opportunities employer that is committed to diversity and inclusion in the workplace. Hiring decisions are based on skills, experience and attributes required for the role. We welcome applications from all suitably qualified persons.
Runnymede is committed to safeguarding and promoting the welfare of children and applicants must be willing to undergo child protection screening appropriate to the post, including check with past employers and ACRO Criminal records Office.
