Technical Support Specialist

hace 2 semanas

Villanueva de la Vera, Cáceres, España Microsoft A tiempo completo
About the Role

We are seeking a highly skilled Technical Support Lead to join our Customer Service & Support organization at Microsoft. As a Technical Support Lead, you will be a trusted advisor to our largest and most strategic customers, providing expert technical guidance and support to help them overcome complex technical challenges.

Key Responsibilities
  • Provide technical leadership and support to customers, helping them to resolve complex technical issues and achieve their business objectives.
  • Develop and implement strategic programs to deliver world-class customer support outcomes, working closely with account teams and Customer Success Account Managers (CSAMs).
  • Collaborate with cross-functional teams to identify and address systemic issues, and develop solutions to prevent future problems.
  • Manage crisis situations, including travel to customer sites to meet with senior executives and provide on-site support.
  • Lead by example, setting the tone for a sense of urgency and following through on promises to deliver exceptional customer support.
Requirements
  • Proven experience in system development, network operations, software support, IT, consulting, or technical troubleshooting, with a strong background in Cloud, Windows, and other technologies.
  • Bachelor's Degree in Information Technology (IT), Computer Science, Business Administration, Electrical Engineering, or Business Leadership.
  • Prior product, customer support, and/or technical support experience, with a strong track record of delivering results in fast-paced, dynamic environments.
  • Level 300 Certification in one or more Microsoft technologies, with experience in customer engagements with CTO/CIO/IT director-level stakeholders.
  • Fluent in English and at least one additional EMEA language.
Preferred Qualifications
  • Masters Degree in Information Technology (IT), Computer Science, Business Administration, Electrical Engineering, or Business Leadership.
  • Depth of experience in one or more industries: Financial Services, Insurance, Manufacturing, Healthcare, Retail, or Government.
  • Level 300 certifications in non-Microsoft technologies.
About Microsoft

Microsoft is an equal opportunity employer. We are committed to creating a diverse and inclusive workplace that reflects the communities we serve. We welcome applications from qualified candidates who share our values and are passionate about delivering exceptional customer support.

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