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Technical Support Specialist
hace 2 meses
As a key member of our team at Grupo Crit, the Technical Support Specialist will be responsible for providing exceptional technical support to our customers. This will involve:
- Identifying and resolving customer issues in a timely and professional manner.
- Analyzing customer problems and developing effective solutions.
- Collaborating with internal teams to ensure seamless customer support.
- Staying up-to-date with new technologies and processes to provide the best possible support.
- Participating in training activities to enhance technical skills and knowledge.
- Escalating complex issues to senior support staff for resolution.
To be successful in this role, you will need:
- Advanced language skills in German and English.
- Basic computer skills and proficiency in Microsoft Office.
- Excellent communication skills and a customer-centric approach.
- Availability to work in shifts to meet business needs.
- Experience in organization development and team collaboration.
- Basic understanding of business development principles and group dynamics.
