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Technical Support Specialist
hace 2 meses
Job Summary
We are seeking a highly motivated and detail-oriented Technical Support Specialist to join our team at Manpower Team Empresa De Trabajo Temporal Sa. As a Technical Support Specialist, you will be responsible for providing top-notch technical support to our clients, resolving complex technical issues, and ensuring seamless service delivery.
Key Responsibilities:
- Resolve technical incidents, complete service requests, and initiate support from remote and/or onsite support teams.
- Identify and implement appropriate problem-resolution procedures using customer-specific information.
- Act as the Single Point of Contact (SPOC) within the service provider for the incident originator.
- Communicate with incident originators via phone or email when the incident has been resolved or service request has been fulfilled.
- Coordinate progress throughout the entire lifecycle of the incident.
- Report Service Level Management about identified incidents, potential SLA breaches, and provide them information about the processed incidents and service requests.
What We Offer:
- A temporary contract for 6 months with the possibility of a permanent contract thereafter.
- A competitive salary according to the agreement, with a monthly productivity bonus.
- A hybrid work model.
- Possible future roles: Quality Analyst, Service Delivery Supporter, Team Leader, Level 2 agent.
Requirements:
- Fluent language proficiency in English and German (minimum B2 level).
- No experience or previous specific knowledge of computer science/helpdesk/call center.
- Management and mastery of office automation.
- Valuable studies in Baccalaureate and/or FP of Medium/Superior Degree.
- Full-time availability for rotating shifts 24/7.
