Technical Support Specialist
hace 3 semanas
Job Title: Support Analyst First Line
Job Summary: We are seeking a highly skilled and motivated Support Analyst First Line to join our team at Grupo Crit. As a Support Analyst First Line, you will be responsible for providing exceptional customer service and technical support to our clients.
Key Responsibilities:
- Interact with customers via various communication channels, including telephone, email, and web, to provide technical support and resolve issues.
- Identify, evaluate, and prioritize customer problems and complaints to ensure timely resolution.
- Analyze customer problems and develop plans to resolve them efficiently.
- Assist in identifying resolution gaps at the helpdesk and contribute to the development of knowledge base submissions.
- Evaluate new services, processes, and technologies introduced at the helpdesk and provide feedback.
- Participate in departmental training activities to enhance technical skills and customer service knowledge.
- Work collaboratively with departmental staff to promote and maintain strong customer service values.
- Escalate unresolved issues to support leads and designated service groups.
Requirements:
- Mandatory languages: Dutch
- Basic PC skills
- Good communication skills
- Availability to work in shifts: 7x24 (40 hours per week - 5 days per week)
- Advanced experience in Organization Development: Service Orientation, Insight, Proactive Cooperation
- Basic understanding of group dynamics and/or team development
- Basic Business Development: Results Focused, Initiative
- Customer-oriented
- Experience: No specific experience required (initial training)
-
Technical Support Specialist
hace 2 semanas
Las Palmas de Gran Canaria, Las Palmas, España Grupo Crit A tiempo completoJob SummaryAs a Technical Support Specialist at Grupo Crit, you will be responsible for providing top-notch technical support to our customers via various communication channels. Your primary goal will be to identify, evaluate, and prioritize customer problems and complaints, and then develop effective plans to resolve them. You will work closely with our...
-
Technical Support Specialist
hace 3 semanas
Las Palmas de Gran Canaria, Las Palmas, España Grupo Crit A tiempo completoJob Title: Support Analyst First LineJob Summary:We are seeking a highly skilled and motivated Support Analyst First Line to join our team at Grupo Crit. As a Support Analyst First Line, you will be responsible for providing exceptional customer service and technical support to our clients.Key Responsibilities:Interact with customers via various...
-
Technical Support Specialist
hace 3 semanas
Las Palmas de Gran Canaria, Las Palmas, España Grupo Crit A tiempo completoJob Title: Support Analyst First LineJob Summary:We are seeking a highly skilled and motivated Support Analyst First Line to join our team at Grupo Crit. As a Support Analyst First Line, you will be responsible for providing exceptional customer service and technical support to our clients.Key Responsibilities:Interact with customers via various...
-
Technical Support Specialist
hace 3 semanas
Las Palmas de Gran Canaria, Las Palmas, España Grupo Crit A tiempo completoJob Description:As a Support Analyst First Line at Grupo Crit, you will be responsible for providing technical support and problem-solving abilities to customers via various channels. Your role will involve identifying, evaluating, and prioritizing customer problems and complaints, analyzing issues, and formulating plans of resolution. You will also assist...
-
Technical Support Specialist for Danish-Speaking Users
hace 2 semanas
Las Palmas de Gran Canaria, Las Palmas, España Serem A tiempo completoJob Description:We are seeking a highly skilled Technical Support Specialist to join our team in Las Palmas de Gran Canaria. As a key member of our Service Desk team, you will be responsible for providing technical support and IT solutions to Danish-speaking users facing computer-related issues.Requirements:High level of Danish proficiencyFluency in...
-
IT Support Specialist with French
hace 1 semana
Las Palmas de Gran Canaria, Las Palmas, España Serem A tiempo completoJob OverviewWe are seeking a highly skilled and multilingual IT Support Specialist to join our Service Desk team. As a key member of our team, you will be responsible for providing technical support and IT solutions to French-speaking users facing computer-related issues.Key Responsibilities:Provide high-level technical support to French-speaking...
-
IT Support Specialist with Portuguese
hace 2 semanas
Las Palmas de Gran Canaria, Las Palmas, España Serem A tiempo completoJob OverviewWe are seeking a highly skilled IT Support Specialist to join our team in Las Palmas de Gran Canaria. As a key member of our Service Desk team, you will provide technical support and IT solutions to Portuguese-speaking users facing computer-related issues.Key ResponsibilitiesProvide high-quality technical support to Portuguese-speaking...
-
Senior Study Support Specialist
hace 3 semanas
Las Palmas de Gran Canaria, Las Palmas, España Pharmiweb A tiempo completoJob Title: Senior Study Support SpecialistAt ICON, we're committed to fostering an inclusive environment that drives innovation and excellence. As a Senior Study Support Specialist, you'll play a key role in ensuring the most effective and efficient study start-up by providing administrative and tracking support.Key Responsibilities:Track and verify...
-
IT Support Specialist
hace 2 semanas
Las Palmas de Gran Canaria, Las Palmas, España Holohire A tiempo completoAbout the Role:At Holohire, we're seeking a talented IT Support Intern to join our team. As an IT Support Intern, you'll gain hands-on experience in providing technical support and maintaining IT systems. This is a fantastic opportunity to jumpstart your IT career and develop valuable skills in a remote environment.Key Responsibilities:• Assist in...
-
Service Desk Specialist with Italian Language Support
hace 3 semanas
Las Palmas de Gran Canaria, Las Palmas, España Serem A tiempo completoService Desk Role with Italian Language FocusWe are expanding our Service Desk team to provide technical support and IT solutions to Italian-speaking users facing computer-related issues. As a Service Desk Specialist, you will be part of an international project focused on delivering exceptional customer service in a multilingual environment.Key...
-
Italian Speaking Service Desk Specialist
hace 1 semana
Las Palmas de Gran Canaria, Las Palmas, España Serem A tiempo completoJob Summary:We are looking for a skilled Italian Speaking Service Desk Specialist to join our team in Las Palmas de Gran Canaria. As a Service Desk Specialist, you will be responsible for providing technical support and IT solutions to Italian-speaking users facing computer-related issues.Key Responsibilities:Provide technical support to Italian-speaking...
-
Service Desk Specialist
hace 1 mes
Las Palmas de Gran Canaria, Las Palmas, España Serem A tiempo completoService Desk RoleWe are seeking a highly skilled Service Desk professional to join our team in Las Palmas de Gran Canaria. As a Service Desk Specialist, you will be responsible for providing technical support and IT solutions to Dutch-speaking users facing computer-related issues.Key Responsibilities:Provide high-quality technical support to customers via...
-
Service Desk Specialist
hace 1 mes
Las Palmas de Gran Canaria, Las Palmas, España Serem A tiempo completoService Desk Job OpportunityWe are seeking a highly skilled and proactive Service Desk professional to join our team in Las Palmas de Gran Canaria. As a Service Desk Specialist, you will be responsible for providing technical support and IT solutions to Danish-speaking users facing computer-related issues.Key Responsibilities:Provide high-quality technical...
-
Service Desk Specialist
hace 1 mes
Las Palmas de Gran Canaria, Las Palmas, España Serem A tiempo completoService Desk RoleWe are seeking a highly skilled Service Desk professional to join our team in Las Palmas de Gran Canaria. As a Service Desk Specialist, you will be responsible for providing technical support and IT solutions to Dutch-speaking users facing computer-related issues.Key Responsibilities:Provide high-quality technical support to customers via...
-
Service Desk Specialist
hace 1 mes
Las Palmas de Gran Canaria, Las Palmas, España Serem A tiempo completoService Desk Job OpportunityWe are seeking a highly skilled and proactive Service Desk professional to join our team in Las Palmas de Gran Canaria. As a Service Desk Specialist, you will be responsible for providing technical support and IT solutions to Danish-speaking users facing computer-related issues.Key Responsibilities:Provide high-quality technical...
-
Market Analysis Specialist
hace 6 días
Las Palmas de Gran Canaria, Las Palmas, España Peninsula A tiempo completoJob SummaryPeninsula is seeking a dynamic Market Analysis Specialist to support the Book Management team in developing business strategies based on technical market analysis.Main ResponsibilitiesPerform market analysis to provide insights for business decision making.Liaise with Cargo traders to develop integrated trading strategies.Setup and monitor daily...
-
Service Desk Specialist with Danish Expertise
hace 1 semana
Las Palmas de Gran Canaria, Las Palmas, España Serem A tiempo completoService Desk RoleWe are seeking a skilled Service Desk Specialist to provide technical support and IT solutions to Danish-speaking users. As a key member of our team, you will be responsible for delivering excellent customer service and resolving technical issues in a professional and multilingual environment.Key ResponsibilitiesProvide technical support and...
-
Service Desk Specialist
hace 4 semanas
Las Palmas de Gran Canaria, Las Palmas, España Serem A tiempo completoService Desk Job DescriptionWe are seeking a highly skilled and proactive Service Desk professional to join our team in Las Palmas de Gran Canaria. As a Service Desk Specialist, you will be responsible for providing technical support and IT solutions to Danish-speaking users facing computer-related issues.Key Responsibilities:Provide high-quality technical...
-
Service Desk Specialist
hace 4 semanas
Las Palmas de Gran Canaria, Las Palmas, España Serem A tiempo completoService Desk Job DescriptionWe are seeking a highly skilled and proactive Service Desk professional to join our team in Las Palmas de Gran Canaria. As a Service Desk Specialist, you will be responsible for providing technical support and IT solutions to Danish-speaking users facing computer-related issues.Key Responsibilities:Provide high-quality technical...
-
Service Desk Specialist with Danish Language Skills
hace 2 semanas
Las Palmas de Gran Canaria, Las Palmas, España Serem A tiempo completoService Desk OpportunityWe are seeking a proactive individual with a passion for customer service to provide technical support and IT solutions to Danish-speaking users.The ideal candidate will have a high level of Danish proficiency, fluency in English, and flexibility in working hours.As a Service Desk Specialist, you will be part of a multicultural and...