Empleos de cx en Madrid

A leading marketing firm in Madrid seeks a CX Strategist to enhance Marketing Automation strategies. This role includes analyzing customer segmentation for Email Marketing, coordinating workflows for campaigns, and proposing A/B tests to boost performance. The ideal candidate will have experience in CRM platforms and a strong understanding of digital...

At Pluxee, we shape the world of employee benefits and engagement by bringing to life a personalized and sustainable employee experience, at work and beyond. Permanent Regular Job Description: The Customer Care & Customer Experience Director is responsible for defining and executing the Customer Experience strategy for Pluxee Spain, ensuring that customer...

Atlantigo es un grupo de empresas que conforman una solución integral para construir el futuro de los riesgos de viaje.Intermundial: líderes en distribución de seguros de viaje y gadget.Servisegur: expertos en servicios asociados al seguro de viaje.Mana: experiencia e innovación en la gestión del riesgo turístico.Tourism & Law: asesoramiento legal...

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a CX Operations Manager based in Spain.This is a high-impact customer experience operations role focused on building the systems that help support teams perform at their best.You’ll own the knowledge, training, quality, and...

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a CX Operations Manager based in Spain.This is a high-impact customer experience operations role focused on building the systems that help support teams perform at their best.You’ll own the knowledge, training, quality, and...

ALOHAS is more than a fashion brand: it’s a responsible shopping experience and an opportunity to take part in the fight against overproduction in the fashion industry.Working at ALOHAS means being part of the innovation and growth of a Spanish start-up with a young, creative, and proactive team, where communication flows and energy levels are high. It’s...

Lever, Inc. is seeking a CX Operations Manager based in Spain to own knowledge management, training, QA, and performance infrastructure for customer interactions.You will partner with BPO leadership and AI teams to drive improvements, design scalable processes, and ensure high CSAT and NPS scores across a fully remote environment. The role emphasizes...

Pleo is seeking a GTM Operations Analyst to join our CX Operations team in Madrid. You will drive operational excellence, manage CRM systems, build dashboards, and translate data into actionable retention strategies for a SaaS business.You’ll work with HubSpot/Salesforce, Looker, Vitally, and Power BI, partnering with CX, Sales, and GTM. Strong analytical...

“Come as you are” Everyone is welcome here. Diversity & Inclusion are at our core. Far above any technical competence, we value respect, openness, and trusted collaboration. We do not tolerate intolerance.Role PurposeThe CX Integration Manager delivers a more segmented, higher-converting website experience across brands moving us from one-size-fits-all...

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Senior Product Analyst (CX) based in Spain.This role sits at the heart of product decision-making, using data to uncover opportunities, validate hypotheses, and drive measurable growth.You will take ownership of the product...

Hello!Quality Assurance ManagerAt Factorial we're looking for a new Quality Assurance Manager to lead our CX Quality team. We believe that consistent, high-quality customer interactions are a business lever, not a cost centre — and this role owns how we measure, improve, and scale quality across the entire Customer Experience organization.About the RoleAs...

We power people’s progress.At Preply, we’re all about creating life-changing learning experiences. We help people discover the magic of the perfect tutor, craft a personalised learning journey, and stay motivated to keep growing. Our approach is human-led, tech-enabled - and it’s creating real impact.We’ve just reached unicorn status with a $150M...

Hello!About The RoleAs CX Quality Assurance Manager, you will lead a team of Quality Analysts covering Account Management, Customer Support, Call Center, Onboarding, and beyond. Reporting directly to the Head of Knowledge, Enablement & Quality, you will own the QA Assurance Programme end-to-end: audit methodology, automation, calibration, and the feedback...

Cabify busca un/a Especialista en Excelencia Operativa para estructurar la Experiencia de Usuario y garantizar la calidad del servicio mediante diagnósticos basados en datos, voz del cliente y análisis cualitativo. Liderarás el Roadmap de Mejora Continua priorizando acciones con impacto en la experiencia y la rentabilidad.Formarás parte de Customer...

Cabify busca un Customer Experience Excellence Specialist para definir y evolucionar el modelo de atención al cliente en todos los puntos de contacto, mercados y audiencias. Buscamos asegurar coherencia, escalabilidad y eficiencia operativa mediante datos y visión estratégica.Gestionarás KPIs de eficiencia, calidad y experiencia, transformando insights...

ResponsibilitiesApoyar en el diseño y mejora de experiencias de cliente a lo largo del customer journeyParticipar en la planificación y seguimiento de proyectos, asegurando el cumplimiento de plazos y entregablesColaborar en la creación de roadmaps, planes de acción y documentación de proyectosAnalizar insights de cliente, indicadores de experiencia y...

Cada profesional de nuestra empresa es importante para nosotros, nos ayudan a crecer de manera diversa y gracias a ellos somos más de 11.000 personas trabajando con el mismo objetivo en 10 países.Si eres una persona entusiasta y buscas un nuevo reto profesional, ¡Este es tu sitio!En Ayesa Digital seguimos creciendo y buscamos incorporar a nuestro equipo a...

Accenture Song, la unidad de Accenture dedicada a creatividad, datos, tecnología y diseño, busca un Analista/Desarrollador de Soluciones Conversacionales con experiencia en Google Dialogflow CX/CES. Integrarás un equipo enfocado en evolución, mejoras y nuevas funcionalidades, trabajando con arquitectos y equipos multidisciplinares.Participarás en el...

Movistar Prosegur Alarmas busca un Analista Funcional de Sistemas para evolucionar las plataformas que soportan la actividad comercial, atención al cliente y operaciones. Actuarás como nexo entre Negocio y Tecnología para diseñar, implantar y optimizar soluciones digitales orientadas a mejorar la experiencia del cliente y la eficiencia...

Atlantigo Group busca un/a CX & Quality Manager para liderar la función corporativa de Customer Experience y Calidad del Grupo, reportando a Dirección General y definiendo el modelo CX/Calidad. Coordinará con áreas clave, impulsará iniciativas transversales y medirá su impacto.La posición es estratégica y transversal, con interacción directa con...