Empleos de cx en Madrid

Directs Customer Experience strategy for Pluxee Spain, focusing on customer insights, service excellence, and growth. Leads Customer Care, customer satisfaction programs, and transformation initiatives.

At Pluxee, we shape the world of employee benefits and engagement by bringing to life a personalized and sustainable employee experience, at work and beyond.Permanent Regular Job Description:The Customer Care & Customer Experience Director is responsible for defining and executing the Customer Experience strategy for Pluxee Spain, ensuring that customer and...

Job Title: CX Strategist Omega CRM, a Merkle & Dentsu company, is a leader in Customer Experience services with over 20 years of experience in technology applied to marketing. We are searching for an experienced CX Strategist to drive our Marketing Automation and CRM strategies.ResponsibilitiesAnalyze and define customer segmentation and the selection of...

¿Te imaginas formar parte de un proyecto que está transformando la educación y la empleabilidad en España? En XTART trabajamos cada día para conectar personas y empleo a través de una formación práctica, flexible y alineada con las necesidades reales de las empresas. Formamos parte del ecosistema educativo de Grupo UAX , lo que nos permite...

Cabify busca un Customer Experience Excellence Specialist para definir y evolucionar el modelo de atención al cliente en todos los puntos de contacto, mercados y audiencias. Buscamos asegurar coherencia, escalabilidad y eficiencia operativa mediante datos y visión estratégica. Gestionarás KPIs de eficiencia, calidad y experiencia, transformando insights...

At Factorial, we are looking for a sharp, data-driven CX Strategy Associate to help take our global Customer Experience operations to the next level. Partnering directly with our CX Strategy Lead and working hand-in‑hand with our VP of Customer Experience, your work will directly shape how we support, retain, and grow our customers.About The Role As our CX...

“Come as you are”Everyone is welcome here. Diversity & Inclusion are at our core. Far above any technical competence, we value respect, openness, and trusted collaboration. We do not tolerate intolerance.Role PurposeThe CX Integration Manager delivers a more segmented, higher-converting website experience across brands moving us from one-size-fits-all...

¡En Tribal estamos buscando una persona como tú! ¿Te apetece? Tribal Worldwide - ¿Quiénes somos? Somos una consultora de diseño orientada al crecimiento. Nos dedicamos a resolver los retos que nos plantean nuestros clientes, manteniendo siempre un contacto cercano, honesto y directo con ellos. Buscamos tener el mayor impacto posible a la hora de...

Dandelion Payments is a global payments infrastructure business and the technology engine behind some of the world’s most trusted money

Cabify busca un Customer Experience Excellence Specialist para definir y evolucionar el modelo de atención al cliente en todos los puntos de contacto, mercados y audiencias. Buscamos asegurar coherencia, escalabilidad y eficiencia operativa mediante datos y visión estratégica.Gestionarás KPIs de eficiencia, calidad y experiencia, transformando insights...

XTART FP (Grupo UAX) busca un Coordinador/a de Experiencia de Estudiante para impulsar una visión común de la experiencia del alumno, desde la incorporación hasta la graduación. Trabajarás de forma transversal con Operaciones, Centros y áreas como Admisiones, Comunicación y Calidad para convertir datos en mejoras. Se prioriza visión orientada a...

ALOHAS is more than a fashion brand: it’s a responsible shopping experience and an opportunity to take part in the fight against overproduction in the fashion industry.Working at ALOHAS means being part of the innovation and growth of a Spanish start-up with a young, creative, and proactive team, where communication flows and energy levels are high. It’s...

Our client, a key player in the data centre sector, is currently seeking an experienced Electrical (Cx) Engineer for a contract role. This is an exciting opportunity to work on industrial projects where your expertise in switchgear, UPS systems, and generators will be highly valued.Key Responsibilities:Carry out electrical engineering tasks for data centre...

Dandelion Payments is a global payments infrastructure business and the technology engine behind some of the world’s most trusted money transfer brands. We power the customer experience for Xe, Ria Money Transfer, and Dandelion, three distinct brands united by a shared commitment to making cross-border payments simple, transparent, and accessible for...

Hello! About the teamOur Customer Experience team is the voice that guides our users every step of the way, making sure they always get the most out of Factorial. If you’re passionate about people and love turning a challenge into a great experience, you’ll fit right in. About the roleWe’re looking for a Revenue Operations Specialist to join our...

A global digital company specializing in customer-centric solutions is seeking a CX Strategist to enhance Marketing Automation and CRM strategies. The role involves analyzing customer segmentation, executing A/B tests, and collaborating with teams to drive retention and engagement. Candidates should have experience with Marketing Automation and CRM...

En Indra Group... Minsait impulsa la transformación digital de los principales sectores económicos mediante IA, cloud, automatización y consultoría especializada. ¡Únete a nuestro equipo de proyectos nacionales e internacionales! Queremos incorporar un/a técnico Genesys Cloud CX con experiencia en Genesys Cloud para unirse a proyectos. Administrar y...

Role Overview TheEnablement & Operations Managerowns the systems, processes, and enablement that allow Customer Support and Trust & Safety to run consistently and at scale.The role spans two connected areas:Enablement(knowledge and documentation standards, onboarding and training, and ownership of the quality programme) andOperations(tooling, Zendesk...

Timeleft is seeking an Enablement & Operations Manager to own the systems, processes, and enablement for Customer Support and Trust & Safety, spanning enablement and operations. You will lead onboarding, knowledge management, and a quality program while managing a QA Analyst and driving AI-assisted workflows. In this hands-on leadership role, you will...

• Configuración, administración y mantenimiento de Genesys Cloud CX: flujos en Architect (voz, IVR, enrutamiento, colas, skills), usuarios y permisos, telefonía y configuración general de la plataforma.• Diseño, evolución y optimización de los flujos de atención y contacto conforme a las necesidades del negocio.• Colaboración técnica directa...