Empleos de cx en Barcelona

At Factorial, we are looking for a sharp, data-driven CX Strategy Associate to help take our global Customer Experience operations to the next level. Partnering directly with our CX Strategy Lead and working hand-in‐hand with our VP of Customer Experience, your work will directly shape how we support, retain, and grow our customers. About The Role As our...

At Factorial, we are looking for a sharp, data-driven CX Strategy Associate to help take our global Customer Experience operations to the next level. Partnering directly with our CX Strategy Lead and working hand-in‐hand with our VP of Customer Experience, your work will directly shape how we support, retain, and grow our customers. About The Role As our...

Exoticca is seeking a B2B Operations Manager – Customer Experience to lead and scale our B2B support operations globally. You will own performance, scalability, and evolution of B2B operations supporting Travel Advisors across markets. You will design scalable operating models, drive improvements, and work with Product, Operations, and Growth teams while...

Quince, a fast-growing direct-to-consumer brand, is seeking a German-speaking Customer Service Team Manager to build and lead our founding CX team in Barcelona. This hands-on, people-first role centers on standing up a high-performing team delivering luxury-grade service across phone, chat, email and social channels for German customers. You will hire,...

Jobtailor busca un profesional con experiencia en Customer Experience y diseño de servicios para mejorar la experiencia del cliente en todas las etapas del journey en Barcelona. El/la candidato/a participará en la planificación de proyectos, la creación de roadmaps y la documentación de iniciativas, con foco en datos e insights para la mejora continua....

ResponsibilitiesObtenga más información sobre este puesto leyendo los detalles a continuación y luego envíe su solicitud para ser considerado.Apoyar en el diseño y mejora de experiencias de cliente a lo largo del customer journeyParticipar en la planificación y seguimiento de proyectos, asegurando el cumplimiento de plazos y entregablesColaborar en la...

Hello! Quality Assurance Manager At Factorial we're looking for a new Quality Assurance Manager to lead our CX Quality team. We believe that consistent, high-quality customer interactions are a business lever, not a cost centre — and this role owns how we measure, improve, and scale quality across the entire Customer Experience organization. About the...

ALOHAS is more than a fashion brand: it’s a responsible shopping experience and an opportunity to take part in the fight against overproduction in the fashion industry. Working at ALOHAS means being part of the innovation and growth of a Spanish start-up with a young, creative, and proactive team, where communication flows and energy levels are high....

We power people’s progress.At Preply, we’re all about creating life-changing learning experiences. We help people discover the magic of the perfect tutor, craft a personalised learning journey, and stay motivated to keep growing. Our approach is human-led, tech-enabled - and it’s creating real impact.We’ve just reached unicorn status with a $150M...

We're seeking an experienced Java Senior Software Engineer to join our Customer e Xperience team in Madrid or Barcelona (Hybrid) to bring the power back to travellers. 5 brands: e Dreams, GO Voyages, Opodo, Travellink, and the metasearch engine Liligo This entire Prime experience is powered by a proprietary, industry-leading AI platform that delivers a...

Omega CRM, a Merkle company and part of the Dentsu group, is seeking a Client Partner in Barcelona to own day-to-day client relationships and the delivery lifecycle. You will lead strategic client engagements, drive sales targets, and coordinate with PMs to ensure project success and profitability. You will guide pre-sales, negotiate offers, and align...

Hello!About The RoleAs CX Quality Assurance Manager, you will lead a team of Quality Analysts covering Account Management, Customer Support, Call Center, Onboarding, and beyond. Reporting directly to the Head of Knowledge, Enablement & Quality, you will own the QA Assurance Programme end-to-end: audit methodology, automation, calibration, and the feedback...

“Come as you are” Everyone is welcome here. Diversity & Inclusion are at our core. Far above any technical competence, we value respect, openness, and trusted collaboration. We do not tolerate intolerance.Role PurposeThe CX Integration Manager delivers a more segmented, higher-converting website experience across brands moving us from one-size-fits-all...

Lever, Inc. is seeking a CX Operations Manager based in Spain to own knowledge management, training, QA, and performance infrastructure for customer interactions.You will partner with BPO leadership and AI teams to drive improvements, design scalable processes, and ensure high CSAT and NPS scores across a fully remote environment. The role emphasizes...

Hello!Quality Assurance ManagerAt Factorial we're looking for a new Quality Assurance Manager to lead our CX Quality team. We believe that consistent, high-quality customer interactions are a business lever, not a cost centre — and this role owns how we measure, improve, and scale quality across the entire Customer Experience organization.About the RoleAs...

Hello! At Factorial we're looking for a new Quality Assurance Manager to lead our CX Quality team. We believe that consistent, high-quality customer interactions are a business lever, not a cost centre — and this role owns how we measure, improve, and scale quality across the entire Customer Experience organization. About the RoleAs CX Quality...

Quince is seeking a CX Learning & Development Specialist to join our growing Barcelona team. The role focuses on onboarding, nesting, and ongoing enablement for our global Customer Care organization, using AI-enabled learning tools and scalable formats to accelerate time-to-proficiency. Reporting to the Sr. Learning & Development Manager, you will deliver...

Language classes Hello! At Factorial we're looking for a new Junior Onboarding Specialist Small Accounts for the DACH Market to help us boost the company to the next level. You'll help our new customers get up and running smoothly with Factorial ensuring our clients use the platform to its fullest, and gathering customers' feedback. One of your greatest...

En Indra Group... Minsait impulsa la transformación digital de los principales sectores económicos mediante IA, cloud, automatización y consultoría especializada.¡Únete a nuestro equipo de proyectos nacionales e internacionales!Queremos incorporar un/a técnico Genesys Cloud CX con experiencia en Genesys Cloud para unirse a proyectos.Administrar y...

dsm-firmenich in Barcelona (Spain) or Grasse or Dax (France) is seeking a Senior Specialist CX to support order-to-cash processes, maintain customer data and build strong relationships with customers and internal teams.You will monitor KPIs, provide regular reports, handle escalations, and contribute to continuous improvement while working in a bilingual...