customer care manager

DescriptionAmplifon is an Italian multinational company and the global leader in hearing care solutions and services, recognized for its retail expertise, customization and consumer care.More than 20,000 professionals in a network of 9,500 points of sale are present in 26 countries worldwide, empowering people to rediscover all the emotions of sound...

ResponsibilitiesManage & coach the Customer Care teamLead the Spanish Care team on a daily basis to drive performance.Ensure 1to1, performance reviews and other meetings with the Spanish Care Team.Ensure tickets review with the Spanish Care team.Provide coaching and support to the team when needed.Monitor and analyze KPIs (CSAT, average reply time, average...

Our mission and customers: We are creating the freedom for SMEs to succeed by delivering Europe's leading finance workspace with banking at its core, augmented by financial tools. We are proud to be rated 4.8 on Trustpilot   based on 55,000+ reviews. Our culture   puts customer satisfaction at the core of what we do, as proven by our Net Promoter...

Amplifon is an Italian multinational company and theglobal leader in hearing care solutions and services, recognized for its retail expertise, customization and consumer care. More than20,000 professionalsin a network of9,500 points of saleare present in26 countries worldwide, empowering people to rediscover all the emotions of sound every day. In our...

Our mission and customers: We are creating the freedom for SMEs to succeed by delivering Europe's leading finance workspace with banking at its core, augmented by financial tools. We are proud to be rated 4.8 on Trustpilot, based on 55,000+ reviews. Our culture puts customer satisfaction at the core of what we do, as proven by our Net Promoter Score of 75...

E-commerce is booming — but independent brands still struggle to match the seamless logistics of giants like Amazon. At Bigblue, we’re on a mission to change that. We help brands by democratizing best-in-class operations: scaling faster while delivering a five-star customer experience.Aumente sus posibilidades de conseguir una entrevista leyendo la...

Coordinate communication between internal departments and customers Ensure a seamless and consistent customer experience Develop and maintain long-term customer relationships through regular personal interaction Identify individual customer needs Ensure the sustained satisfaction of both companies and employees Proactively inform customers about new...

Coordinate communication between internal departments and customersEnsure a seamless and consistent customer experienceDevelop and maintain long-term customer relationships through regular personal interactionIdentify individual customer needsEnsure the sustained satisfaction of both companies and employeesProactively inform customers about new benefits,...

Our mission and customers: We are creating the freedom for SMEs to succeed by delivering Europe's leading finance workspace with banking at its core, augmented by financial tools. We are proud to be rated 4.8 on Trustpilot, based on 55,000+ reviews. Our culture puts customer satisfaction at the core of what we do, as proven by our Net Promoter Score of 75...

Coordinate communication between internal departments and customersEnsure a seamless and consistent customer experienceDevelop and maintain long-term customer relationships through regular personal interactionIdentify individual customer needsEnsure the sustained satisfaction of both companies and employeesProactively inform customers about new benefits,...

We are creating the freedom for SMEs to succeed by delivering Europe's leading finance workspace with banking at its core, augmented by financial tools. Our culture   puts customer satisfaction at the core of what we do, as proven by our Net Promoter Score of 75 (more about our culture ). Founded in 2017 by   Alexandre and Steve , Qonto has grown to...

Overview As Customer Care Manager, you lead and transform the multinational customer care function to deliver an outstanding omnichannel experience. You will drive strategic and operational performance, partnering with retail, Marketing, Sales, IT and stores to align initiatives with the business mission. You shape processes, implement data-driven...

Overview As Customer Care Manager, you lead and transform the multinational customer care function to deliver an outstanding omnichannel experience. You will drive strategic and operational performance, partnering with retail, Marketing, Sales, IT and stores to align initiatives with the business mission. You shape processes, implement data-driven...

**Our mission and customers:** We are creating the freedom for SMEs to succeed by delivering Europe's leading finance workspace with banking at its core, augmented by financial tools. We are proud to be ***rated 4.8 on Trustpilot*** ***,*** based on 55,000+ reviews. ***Our culture*** puts customer satisfaction at the core of what we do, as proven by our...

Coordinate communication between internal departments and customers Ensure a seamless and consistent customer experience Develop and maintain long-term customer relationships through regular personal interaction Identify individual customer needs Ensure the sustained satisfaction of both companies and employees Proactively inform customers about...

Coordinate communication between internal departments and customersEnsure a seamless and consistent customer experienceDevelop and maintain long-term customer relationships through regular personal interactionIdentify individual customer needsEnsure the sustained satisfaction of both companies and employeesProactively inform customers about new benefits,...

Join us as Customer Care Manager in the Account Management team to give our French market clients the kind of support that makes them feel genuinely taken care of. You'll resolve production tickets, untangle complex problems, and help shape the way our Account Management team operates, under the guidance of Axelle, our Team Lead. What you’ll do Own client...

Join us asCustomer Care Managerin the Account Management team to give our French market clients the kind of support that makes them feel genuinely taken care of. You'll resolve production tickets, untangle complex problems, and help shape the way our Account Management team operates, under the guidance ofAxelle , our Team Lead.What you’ll doOwn client...

Jobtailor is seeking a proactive Customer Care Leader to oversee the Spanish Care team and drive performance. You will coach and develop the team, conduct 1to1s and performance reviews, review tickets, and ensure high-quality responses to merchants. You will monitor KPIs such as CSAT, response times and reply rates, participate in merchant calls, handle...

Responsibilities Manage & coach the Customer Care team Lead the Spanish Care team on a daily basis to drive performance. Ensure 1to1, performance reviews and other meetings with the Spanish Care Team. Ensure tickets review with the Spanish Care team. Provide coaching and support to the team when needed. Monitor and analyze KPIs (CSAT, average reply time,...