customer care manager

Responsibilities Manage & coach the Customer Care team Lead the Spanish Care team on a daily basis to drive performance. Ensure 1to1, performance reviews and other meetings with the Spanish Care Team. Ensure tickets review with the Spanish Care team. Provide coaching and support to the team when needed. Monitor and analyze KPIs (CSAT, average reply time,...

Our mission and customers:We are creating the freedom for SMEs to succeed by delivering Europe's leading finance workspace with banking at its core, augmented by financial tools. We are proud to be rated 4.8 on Trustpilot, based on 55,000+ reviews. Our culture puts customer satisfaction at the core of what we do, as proven by our Net Promoter Score of 75...

Our mission and customers: We are creating the freedom for SMEs to succeed by delivering Europe's leading finance workspace with banking at its core, augmented by financial tools. We are proud to be rated 4.8 on Trustpilot, based on 55,000+ reviews. Our culture puts customer satisfaction at the core of what we do, as proven by our Net Promoter Score of 75...

Our mission and customers:We are creating the freedom for SMEs to succeed by delivering Europe's leading finance workspace with banking at its core, augmented by financial tools. We are proud to be rated 4.8 on Trustpilot, based on 55,000+ reviews. Our culture puts customer satisfaction at the core of what we do, as proven by our Net Promoter Score of 75...

Overview In this role you will support French market clients as part of the Account Management team, handling tickets across chat, email, and calls and guiding customers toward the right solutions. You will investigate account activity and transaction history to provide accurate responses, while proactively recommending products. You’ll collaborate with...

Qonto, based in Barcelona, is hiring a Customer Care Manager to join its Barcelona office.¿Tiene su CV preparado? Si es así y confía en que este es el puesto ideal para usted, asegúrese de enviar su solicitud lo antes posible.You will resolve end-to-end tickets across payment services and account management, ensuring high-quality service and efficient...

Jobtailor is seeking a proactive Customer Care Leader to oversee the Spanish Care team and drive performance. You will coach and develop the team, conduct 1to1s and performance reviews, review tickets, and ensure high-quality responses to merchants.You will monitor KPIs such as CSAT, response times and reply rates, participate in merchant calls, handle...

Overview In this role you will support French market clients as part of the Account Management team, handling tickets across chat, email, and calls and guiding customers toward the right solutions. You will investigate account activity and transaction history to provide accurate responses, while proactively recommending products. You’ll collaborate with...

Overview In this role you will support French market clients as part of the Account Management team, handling tickets across chat, email, and calls and guiding customers toward the right solutions. You will investigate account activity and transaction history to provide accurate responses, while proactively recommending products. You’ll collaborate with...

Overview In this role you will support French market clients as part of the Account Management team, handling tickets across chat, email, and calls and guiding customers toward the right solutions. You will investigate account activity and transaction history to provide accurate responses, while proactively recommending products. You'll collaborate with...

As a Customer Care Manager for the French market at Qonto, you will help raise the quality and consistency of our frontline Customer Care operations.No espere a enviar su solicitud después de leer esta descripción; se espera un gran volumen de candidaturas para esta oportunidad.This is not a traditional full-time training role. You will combine hands-on...

As aCustomer Care Manager for the French marketat Qonto, you will help raise the quality and consistency of our frontline Customer Care operations.This is not a traditional full-time training role. You will combinehands-on Level 2 support, quality analysis, coaching and operational problem-solvingacross our Payment Services scope, including card payments,...

OverviewCompruebe que cumple con los requisitos de habilidades para este puesto, así como con la experiencia asociada, y luego envíe su CV a continuación.In this role you will support French market clients as part of the Account Management team, handling tickets across chat, email, and calls and guiding customers toward the right solutions. You will...

EinleitungDu hast ein Gespür für Menschen, denkst serviceorientiert und möchtest Kundenerlebnisse aktiv mitgestalten?Du suchst eine Rolle, in der du Beziehungen aufbaust, Mehrwert schaffst und dabei echte Wirkung erzielst?Dann bring deine Stärken bei uns ein!In dieser Position wirst du zurzentralen Schnittstelle zwischen unseren Teams und unseren...

OverviewCompruebe que cumple con los requisitos de habilidades para este puesto, así como con la experiencia asociada, y luego envíe su CV a continuación.In this role you will support French market clients as part of the Account Management team, handling tickets across chat, email, and calls and guiding customers toward the right solutions. You will...

EinleitungAsegúrese de enviar su solicitud rápidamente para maximizar sus posibilidades de ser considerado para una entrevista. Lea la descripción completa del puesto a continuación.Du hast ein Gespür für Menschen, denkst serviceorientiert und möchtest Kundenerlebnisse aktiv mitgestalten?Du suchst eine Rolle, in der du Beziehungen aufbaust, Mehrwert...

Einleitung Du hast ein Gespür für Menschen, denkst serviceorientiert und möchtest Kundenerlebnisse aktiv mitgestalten?Du suchst eine Rolle, in der du Beziehungen aufbaust, Mehrwert schaffst und dabei echte Wirkung erzielst?Dann bring deine Stärken bei uns ein!In dieser Position wirst du zur zentralen Schnittstelle zwischen unseren Teams und unseren...

Einleitung Du hast ein Gespür für Menschen, denkst serviceorientiert und möchtest Kundenerlebnisse aktiv mitgestalten?Du suchst eine Rolle, in der du Beziehungen aufbaust, Mehrwert schaffst und dabei echte Wirkung erzielst? Dann bring deine Stärken bei uns ein!In dieser Position wirst du zur zentralen Schnittstelle zwischen unseren Teams und unseren...

EinleitungRevise detenidamente toda la documentación de la solicitud antes de hacer clic en el botón de solicitar al final de esta descripción.Du hast ein Gespür für Menschen, denkst serviceorientiert und möchtest Kundenerlebnisse aktiv mitgestalten?Du suchst eine Rolle, in der du Beziehungen aufbaust, Mehrwert schaffst und dabei echte Wirkung...

E-commerce is booming — but independent brands still struggle to match the seamless logistics of giants like Amazon. At Bigblue, we’re on a mission to change that. We help brands by democratizing best-in-class operations: scaling faster while delivering a five-star customer experience.Since 2018, we’ve built a tech-driven logistics platform powering...