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hace 4 meses
Guest Arrival Ambassador de UMusic Hotel Madrid deberá proporcionar una cálida y cordial bienvenida a todos los huéspedes y visitantes del hotel, asegurando un primer y último contacto positivo. Ofrecer asistencia con el equipaje, información sobre el hotel y la ciudad, y apoyo general para garantizar una experiencia de lujo y comodidad. Funciones como relaciones públicas. Tareas & Responsabilidades: - Carga y descarga del equipaje de los clientes. - Manejo y gestión del equipaje de los huéspedes a la llegada y a la salida. - Acompañar y acomodar al huésped a la habitación. - Proporcionar soporte a los recepcionistas - Acompañar y dirigir al huésped. - Organizar el transporte solicitado. - Entrega de mensajes, correo o paquetes en la habitación del hotel. - Correcta gestión de la paquetería del hotel. - Manejar los objetos perdidos y encontrados. - Atender al cliente en todo momento - Tener conocimiento de todos los procedimientos (de emergencia, de incendio, de riesgos laborales, etc.) - Otras tareas asignadas. Requisitos: - Actitud extrovertida, hacer que los clientes se sientan como en casa. - Habilidades comunicativas tanto escritas como verbales. - Mantener una apariencia profesional y comportamiento en todo momento - Capacidad de organización, coordinación e interrelación personal. - Trabajo en equipo. Habilidad para trabajar de manera efectiva en un equipo diverso. - Proactividad. - Trabajo en equipo - Alta capacidad organizativa.
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