Senior Expert Technical After Sales
hace 4 semanas
Location:Barcelona, ES, 08021
Onsite/Hybrid/Remote: Remote (> 50% remote)
ENERCON has been one of the technology leaders in the wind power sector for 40 years. As the first manufacturer of wind turbines, the company used a gearless drive concept that is a characteristic of all ENERCON wind turbines. ENERCON is also at the forefront in other areas, such as rotor blade design, control technology, grid connection technology, and with its wide range of technological new developments, proves its innovative strength time and again.
To join our Team in Barcelona, we are looking for a
Senior Expert Technical After Sales (f/m/d)
Innovative ideas are the hallmark of our successes and move us on. We are passionate about realizing wind energy projects across the globe and meeting tomorrow's energy technology challenges. You and your engagement can make a contribution to shape the future of renewable energies.
Your Responsibilities:
- Cross-functional coordination of technical priorities with regional teams such as Service, After Sales and Sales as well as central departments such as Global Service, Quality and R&D
- Optimization of the customer relationship through proactive and clear communication for key topics
- Preparation of status, procedures and solutions for our customers and to support our After Sales / Sales employees
- Voice of the customer in the focus areas and the associated evaluation and optimization of solution approaches and options for action.
- You act as an interface between the regions (After Sales & Sales) and central functions to prepare and support external communication and goodwill solutions in the event of technical incidents during operation with customers, experts and authorities.
- Supporting the regions with technical problems and processing technical statements such as root cause analysis, 8D reports.
- Analysis of customer feedback on WTG performance and technical service as well as prioritization and project management for optimization such as process improvements or the development of upgrades.
- Identification of products and services for asset optimization for wind turbines (WT) and wind farms (WP) based on technical solutions and lessons learned
Your Profile:
- Experienced technician, master craftsman or graduate in a technical field of study or industrial engineer in related fields, such as energy technology or mechanical and plant engineering with a strong sense for pragmatic solutions
- Customer-oriented communication skills (listening, proactive & reliable information, clear communication of complicated issues)
- Assertiveness in a complex environment with different stakeholders
- Excellent written and spoken English skills
- Presentation skills
Your Benefits:
- Friendly and challenging working environment.
- Opportunity for professional growth in an international environment.
- Flexible and hybrid working systems to support your life balance.
- Competitive remuneration package.
- Life & medical insurances.
- Employee Assistance Programs, Mental Health First Aid Supporters, and Well-being Website to promote employee well-being.
Ready for this challenge, please aply enclosing your CV and a motivation letter tailored to the fulfillment of the above responsibilities and profile.
Senior Expert Technical After Sales (f/m/d)
Location: Barcelona SPAIN - Ref: 50139044
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