Technical Field Expert

hace 2 semanas

Barcelona, Barcelona, España Msx International A tiempo completo

About the Role:

At MSX International, we are looking for a Technical Field Expert to join our team. As a Technical Field Expert, your main objective will be to resolve technical issues that arise within our dealer network efficiently and effectively. You will be responsible for providing quality support in managing incidents and technical needs of the dealers, offering telephone assistance, and resolving incidents remotely.

Key Responsibilities:

  • Provide quality support in managing incidents and technical needs of the dealers.
  • Offer telephone assistance and resolve incidents remotely.
  • Investigate and implement countermeasures in the factory based on market analysis and incident studies to solve market issues.
  • Conduct technical training for distributor network personnel on specific issues identified.
  • Perform technical audits at distributors to ensure they have the necessary tools and resources for vehicle repairs during visits.
  • Provide technical support to dealers during the vehicle repair process.
  • Study the most critical cases of product incidents.
  • Propose continuous improvements within the department to enhance after-sales service received by the final customer.
  • Act as a "Flying Doctor" to local dealers when needed.

Requirements:
  • Professional training in electromechanics and/or electronics is highly valued.
  • University education is also highly valued.
  • Fluency in Spanish and English.
  • Medium knowledge in Office automation (Office package) and experience working in an ERP environment.
  • Minimum of 2 years in a similar position.
  • Responsible, methodical, organized, with strong analytical and decision-making skills.

What We Offer:
  • You will be part of a great team of professionals in an internationally consolidated company.
  • You will acquire a global vision of the automotive sector, interacting with customers, suppliers, consultants, and dealers.
  • Competitive salary.
  • MSX Bazaar: Collective purchasing portal with great discounts for employees.
  • 22 working days according to collective bargaining agreement + 4 extra days.
  • Internal training plan.
  • Additional incentives for employee referral programs, internal trainers, new business opportunities.

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