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Customer Service and Bookings Agent
hace 1 mes
As a Customer Service and Bookings agent, your responsibilities will include: - Making reservations, entering them into our internal system, and modifying or canceling them as needed. - Responding to all inquiries received via email or phone, aiming for the best attention to detail possible. - Managing group requests by providing quotes and creating custom menus, as well as maintaining contact and follow-up with agencies, event organizers, or tour operators. - Communication with restaurants. Be the link between the client and the restaurants. -Implement sales strategies for MICE and private events Its a plus to: - Have experience with Cover Manager/The Fork/Open table - Have experience with CRM - Have 1-2 years experience as front desk agents - Demostrable experience in tourism sector at least 1 year: restaurants, hotels, event planning agencies. - Languages ??Office: Barcelona, Pl. Catalunya
Requisitos : - Essential language: Spanish Native / English: Advanced - Excellent communication skills both spoken and written. - Excellent organizational skills - Flexibility and adaptability to changes - Stress management - Time management - Proactive attitude - Team player
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