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Customer Onboarding and Success Manager
hace 2 meses
David Kennedy Recruitment is searching for a French speaking Customer Onboarding and Success Manager, to join our client's team in Dublin. Our client is a leader in outsourced inside sales, outsourced partner enablement, and outsourced customer success team
Position: Customer Onboarding and Success Manager
Location: Dublin, Republic of Ireland
Work model: Remote within Ireland, Hybrid in Dublin
Employment type: Temporary Contract, Full-time
Remuneration: Base salary + bonus
DUTIES AND RESPONSIBILITIES:
- Lead technical onboarding for new clients within the designated region
- Stay knowledgeable about technical integrations with software partners, ensuring comprehensive support to clients
- Assess client needs and goals to plan for seamless integration with their existing systems, technologies, and infrastructure
- Support new clients throughout the onboarding process, helping them achieve successful outcomes
- Foster long-term partnerships by building and maintaining strong relationships with clients
- Stay up-to-date on the features, functionality, and practical applications of all product offerings to offer expert guidance
- Manage accounts directly, striving to exceed quarterly and annual sales targets
- Analyze data to identify key opportunities, and implement data-driven strategies to boost sales growth
- Collaborate with marketing to create and deliver high-quality onboarding and troubleshooting materials for new customers
- Work closely with cross-functional teams (sales, product, and engineering) to ensure alignment and success
- Keep informed on industry trends, the competitive landscape, and emerging technologies, providing valuable insights to both clients and the sales team
REQUIREMENTS:
- Minimum 2 years experience in account management, partner support, pre-sales support, post-sales support, technical issue resolution, or client-facing technical discovery
- Native or fluent in French (C1 level), with strong proficiency in both written and spoken communication
- Experience in industries such as online brokers, online marketplace software, IT services, or the SaaS sector is preferred
- Strong communication and presentation skills
- Excellent project management abilities
- Analytical skills with the ability to interpret data and use it to guide decision-making.
- Exceptional time management and prioritization skills
- Comfortable working in both strategic and tactical roles, especially in dynamic or ambiguous environments
- Ability to work effectively under tight deadlines, adapt to shifting priorities, and balance immediate needs with long-term goals
- Adaptable to shifting priorities and evolving business needs
OFFER:
- Excellent remuneration package based on experience, skills and performance
- Be part of a dynamic and creative team with a positive and friendly atmosphere
- Guidance and tools to reach your full potential
- Temporary contract with the potential to extend market
