Associate Director, Operations

hace 3 semanas

Madrid, España IE Business School A tiempo completo

Overview

The primary responsibility for this position is to lead and coordinate programs in the area of Special Projects from the definition phase to its final delivery. These projects are mostly focused on delivering IE Executive Education programs to corporate partners.

The Associate Director must be able to create proposals, be in contact with the client and coordinate with all stakeholders to ensure the definition, planning and delivery of the program. This person will need to coordinate and support the team to ensure all programs are delivered with the quality standards of the institution, while ensuring a positive learning experience to all program’s participants.

The Associate Director will orchestrate and optimize the various processes and tools of the area, to enhance efficiency and scalability.

The Associate Director must be an advocate of technology usage to support and continuously improve the processes both in the front and back office.

Responsibilities

Key Action Areas:

Create program proposals for our clients (corporate partners), following their requests and gathering input from professors and other academic areas. Proposals include the understanding of the client’s requests, content definition, program structure, timings and price estimations. Coordinate with our clients the definition and delivery of the program and maintain a continuous communication with them throughout the program. Lead the program planning and preparation, with the support of the team, the academic director and professors, ensuring a full coordination with all of them. Coordinate and support the team with the required administrative tasks to include the program into the systems, operational and logistics preparation and making sure all platforms and materials are correctly prepared. Ensure the program delivery, with all materials available and properly communicated to participants and professors. Be aware of any changes occurring throughout the program and make decisions to adjust what is necessary. Lead projects to improve internal processes to increase efficiency of the preparation and delivery phase and increase perceived value of participants, such as allocation of resources, templates, dashboards, knowledge sharing, SharePoint maintenance and improvement, technology enhancement. Continue existing projects of process improvement, and bring new ideas. Assist with the planning, editing and review of marketing materials such as brochures, if the program requires it.

Qualifications

Requirements:

Master’s degree from a top University. Fluent in Spanish (native level) and English. Must exhibit outstanding communication skills, strong teamwork capability and a positive customer-oriented style. Must be a visionary problem solver and change agent. Experience in Management Consulting is highly valued. Able to manage multiple tasks simultaneously. Must be able to manage resources effectively and efficiently.

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