L2 IT Onsite Technician

hace 6 días

Madrid, España Hemmersbach A tiempo completo

Your skills

18 months of IT experience (or equivalent) Good experience in End User device hardware and software Good experience of supporting devices such as Printers and Meeting Room equipment Experience in OS, Apps and H/W installation and troubleshooting depending on project products Solid knowledge of English (B2 level)

Your Tasks

As a Hemmersbach Technician you make the end users at renowned companies happy every day thanks to your friendly and competent demeanour. Direct customer contact with various requirements within the scope of 2nd quite neatly describe the position you would like to have:

Install, upgrade, support and troubleshoot Windows and any other authorized desktop software / applications Install, upgrade, support and troubleshoot End User Workspace Hardware such as Desktop , Laptops , Printers, Mobile Devices, Video and Conferencing Equipment and any other authorized peripheral equipment and devices Perform general preventative maintenance tasks on devices and software Provide onsite hand and eye support to our customers’ SME’s towards Install, upgrade, support and troubleshooting of devices in Network and Compute environment To assist users with any logged IT related incident when called upon To take ownership of issues by carrying out problem analysis to implement temporary or permanent fixes with the aim of restoring service to the customer as soon as possible; escalating incidents to other support teams where necessary To accurately record, update and document requests using the IT service desk system

Be part of us

Hemmersbach provides IT infrastructure services in more than 190 countries with 50 own subsidiaries. We deliver exclusively for the leading companies in the IT industry. We go the extra mile – we not only simply enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force and Hemmersbach Kids’ Family. That’s why Hemmersbach is The Social Purpose IT Company.

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