Customer Support Representative
hace 1 mes
About the role:
Looking for an opportunity to use your analytical and problem-solving skills as part of a growing multinational team in Madrid? We are looking for someone who is on the hunt for a new challenge in a fast-paced and dynamic environment, supporting some of the finance industry’s most prestigious institutions.
This role will give you valuable exposure to our flagship products, a financial tool used globally by some of the world’s largest investment managers. Every day is different in the life of a CSR, and you will be handling a wide variety of queries ranging from intricate functionality questions to financial data interpretation. Are you able to multi-task and maintain composure under pressure? Then you could be just what we are looking for.
Job responsibilities:
• Provide world-class service to some of the industry’s largest wealth and asset managers through inbound calls, email, chat and other remote tools
• Deep understanding of client's business requirements, technical platform, organization, priorities, and champion new enhanced technology services on behalf of the client.
• In partnership with the Production Management organization, ensure clients receive support levels in line with their expectations and contractual commitments on Morningstar's data feeds, Service API, and Morningstar Publishing System for documents production.
• Being a product specialist and provide expertise on our methodologies, functionalities, and product features.
• Serve as an expert to assist with technology and data content-related issues owned by different teams that are not being actioned per commitments or expectations.
• Manage client enhancements ensuring that tasks are completed, and key Subject Matter Experts are actively engaged.
Lead and own the resolution of all client inquiries/problems through interaction with clients, product partners, operations, and other staff in a timely and professional manner.
• Serve as a mentor for our junior team members ; on boarding, knowlegde sharing & expertize of managing strategic accounts.
• Reviewing processes and implementing customer support new initiatives.
Qualifications:
• Fluent in one Nordic language and English .
• At least 2 years with a previous experience in a client service.
• Bachelor’s degree or equivalent preferably in Business Administration, Economics, Finance or related fields.
• Solid understanding of the financial industry and Financial Services.
• Familiarity with Agile and Project management is a nice to have.
• Previous experience working on Jira systems and Salesforce is an advantage.
Morningstar’s hybrid work environment gives you the opportunity to work remotely and collaborate in-person each week. We’ve found that we’re at our best when we’re purposely together on a regular basis, at least three days each week. A range of other benefits are also available to enhance flexibility as needs change. No matter where you are, you’ll have tools and resources to engage meaningfully with your global colleagues.
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