Customer Representative
hace 2 semanas
**Location**
- Madrid, Spain**Language**
- Spanish***
**Description**:
In this dynamic role, you'll interface with customers via inbound/outbound calls and/or via the Internet. This position is hybrid in our facility in Madrid and provides service support and resolution of routine problems regarding client's products and/or services.
**Reimagine your career**
Are you looking for a career change with a forward-thinking global organization? Come be part of our award-winning company driven by our people from 70+ countries where ALL members contribute and support each other’s success and well-being, proudly united as our “game-changers." We're recognized with awards like "World's Best Workplaces," “Best Companies for Career Growth, and “Best Company Culture,” year after year.
We’re on the lookout for **Spanish-speaking Customer Representatives (hybrid)** to join our team of game-changers who engage with customers from top brands that could be from tech, finance, travel, fashion, healthcare, or another leading-edge industry.
**Career growth and personal development**
We’ll give you all the training, cutting-edge technologies, and the continuing support you’ll need to succeed. At Concentrix + Webhelp, there’s real career and personal growth potential. In fact, about 80% of our managers and leaders have been promoted from within That’s why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you’ve always envisioned.
**What you will do in this role**
As a **Customer Service Representative** on our team, you will:
- Identify and analyze the technical issue of the customer by good listening and asking clear and concise questions
- Provide good customer service with the aid of high-quality technical knowledge and the technical knowledge gained from the internal training and support systems
- Per customer contact gather and document all relevant information into the system to ensure a high level of service is delivered
- Keep up to date with all new developments in the technical area of medical imaging devices and services related to the position
**Concentrix + Webhelp is a great match if you**:
- Are proficient or bilingual in Spanish** **with an upper intermediate English
- Have interest in the healthcare industry
- Have a good understanding of the MS Office environment is essential
**It will be a plus if you have**:
- A strong technical affinity, experience in technical field is a plus
- Experience in Business-to-Consumer (B2C) or Business-to-Business (B2B)
**What’s in it for you**
In this role, we offer benefits that help you support your unique lifestyle:
- Full-time 39 hours/week contract: Monday to Friday 12:00 to 21:00
- Salary 19 500 euros gross/year + up to 1900 euros gross/year in bonus
- Central location in Madrid
- Possibility to work from home
- Bring-a-friend (referral) bonus opportunities
- Full paid training on the company and the project you'll be working on
- Career development programs, specialized courses, and language classes
**Reimagine the best version of you**
**Concentrix + Webhelp is an equal opportunity employer**
RRQ23-008542-1-SPAIN
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