Mechanical Helpdesk Support
hace 3 semanas
Mechanical Helpdesk Support
Mechanical Helpdesk Support Numero lavoro CGS11628 Nazione Spagna Sede: VOLPAK Città Santa Perpètua de Mogoda
About the Company
Volpak, headquartered in Santa Perpetua de Mogoda, Spain, is the pioneer in the design and manufacturing of horizontal form-fill-seal (HFFS) machines for flat and stand-up pouches.
Volpak's customers are market leaders in the food, beverage, chemical, personal and home care, pharma & healthcare industries.
Volpak is part of Coesia, a group of innovation-based industrial and packaging solutions companies operating globally, headquartered in Bologna, Italy.
Coesia has operating units in 36 countries, a turnover of 2,015 million euros in 2022 and over 8,000 employees.
About the Role
The objective of this position is to support the follow-up of quality issues and respond to customer needs by managing spare parts orders and making technical preparations for technicians' trips.
Main responsibilities:
Collect orders for spare parts and integrate installation dates in the planning. Supporting Customer Care Support in the follow-up of quality issues, follow-up of warranty orders and sharing information with the spare parts department. Technical preparation of the trips, carrying out the Spare Parts Manual and sharing the information with the field technician. Follow-up of reports to coordinate with the Customer Care Supervisor and the Helpdesk Technicians to respond to customer needs. What You Need to Be Successful Vocational Training in Mechatronics.Electrical knowledge.2-4 years of experience in similar position or experience in sales support (preferable Industrial Sector).Knowledge of Office tools: MS Excel, MS Word. Our Offer Permanent contract.Full time.Insurance Healthcare, partly supported by Volpak.Life Healthcare.Professional development opportunities.-
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