Helpdesk Agent

hace 4 semanas

Santa Cruz de Tenerife, España Grupo Crit A tiempo completo

**Descripción**:
Grupo Crit is seeking vibrant speaking Helpdesk agents to join us in the new and expanding center of our client in Tenerife, Canary Island, Spain. You will be part of a great multinational company

Do not worry if you do not have enough experience _We are looking for Helpdesk level 1._

We want you to be part of our multicultural and multi-age team if you have a fluent level of these languages**:Portuguese + English + Spanish**, basic PC skills and good communication skills.

And if you are customer-oriented, initiative and results focused you are just perfect for us
- These will be your responsabilites as part of our team:_
- Identify, evaluate and prioritize customer problems and complaints.
- Analyze customer problems and formulate plans of resolution.
- Assist in identifying resolution gaps at the helpdesk and author knowledge base submissions accordingly.
- Evaluate new services, processes and technologies introduced at the helpdesk.
- Participate in departmental training activities including training programs in support of new technologies, etc.
- Work with departmental staff to promote, develop, and maintain strong customer service values.
- Escalate unresolved issues to support leads, designated (Client) service group.

**Terms**:
Availability to work in shifts: 40h per week from Monday to Sunday (working 5 days)

**Requirements**:

- Mandatory languages (fluent): Portuguese + English
- Basic PC Skills.
- Good communication skills customer-oriented.
- Availability to work in shifts: 40 hours per week - 5 days per week.
- Fluent in other languages.
- Previous experience as helpdesk and similar positions.

**Requisitos**:
**Requirements**:

- Mandatory languages (fluent): Portuguese + English
- Basic PC Skills.
- Good communication skills customer-oriented.
- Availability to work in shifts (rotative): 40 hours per week - 5 days per week. Shift schedules will be 7 am to 3 pm; 3 pm to 11 pm; 11 pm to 7 am.

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