Helpdesk Agent

hace 2 semanas

Santa Cruz de Tenerife, España Grupo Crit A tiempo completo

**Descripción**:
Do you speak Dutch and English? Do you have customer orientation? Do you live in Tenerife? This job offer is for you

We are seeking energetic, vibrant speaking Level 1 Helpdesk agent to work in a new and expanding Flag-ship center located in different sites, the most usual sites is Tenerife, Spain.

**Responsibilities**:

- Identify, evaluate and prioritize customer problems and complaints.
- Analyze customer problems and formulate plans of resolution.
- Assist in identifying resolution gaps at the helpdesk and author knowledge base submissions accordingly.
- Evaluate new services, processes and technologies introduced at the helpdesk.
- Participate in departmental training activities including training programs in support of new technologies, procedures, and customer service enhancements
- Work with departmental staff to promote, develop, and maintain strong customer service values.
- Escalate unresolved issues to support leads, designated (Client) service group.

**Requirements**:

- Mandatory languages (fluent): Main language (Dutch+French) + English (Valuable: Spanish)
- Basic PC Skills
- Good communication skills
- Availability to work in shifts: 7x24 (40 hours per week - 5 days per week)
- Advanced experience in Organization Development: Service Orientation, Insight, Proactive Cooperation
- Baic understanding of the principles, theories, and practices of group dynamics and/or team development
- Basic Business Development:, Results Focused, Initiative
- Customer-oriented

We offer:
Contract through temporary agency and wide possibilities of job stability

Full day of 40h per week from Monday to Sunday (5 working days)

Rotating hours: 7 a.m. to 3 p.m., 3 p.m. to 11 p.m. or 11 p.m. to 7 a.m., with breaks established by law.

Good work environment, and development in a multicultural and dynamic environment

**Requisitos**:

- Mandatory languages (fluent): Dutch + English (Valuable: Spanish)
- Basic PC Skills
- Good communication skills
- Availability to work in shifts: 7x24 (40 hours per week - 5 days per week)
- Advanced experience in Organization Development: Service Orientation, Insight, Proactive Cooperation
- Baic understanding of the principles, theories, and practices of group dynamics and/or team development
- Basic Business Development:, Results Focused, Initiative
- Customer-oriented

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