IT Helpdesk Support
hace 3 semanas
**Overview**:
**General Responsibilities**:
- Assist staff with the installation, configuration and ongoing usability of systems
- Supports computers, mobile devices, peripheral equipment and software.
- Monitors helpdesk requests and provide both first and second level support.
- Manages helpdesk to make sure users are getting assistance in timely manner.
- Collaborating with cross functional groups, participating in global IT projects, and working on improving processes and procedures.
- Performs PC technician duties such as repair and preventative maintenance or hardware and software.
- Assesses functional needs to determine specifications for purchases.
- Orders and configures computer and phone supplies.
- Maintains an inventory of equipment and supplies across Europe.
- Manages Mobile devices through MDM across Europe.
**Knowledge/Educational Requirements**
- 3 years’ hands on experience with Microsoft environment (Active Directory, Azure AD, Exchange, O365, Skype for Business, SharePoint, SCCM).
- Network administration troubleshooting - DHCP, DNS, vLAN, Routing
- Basic scripting using PowerShell, batch and Unix shell.
- Experience troubleshooting hardware issues and replacing hardware on both Desktop and laptop PCs.
- Experience installing software, patches, updates on Desktops, Laptops, Servers and remote troubleshooting.
- Experience troubleshooting network, software, printing problems, personal devices.
- Solid communication skills, written and verbal in English
- Customer Service Experience a must **.
- This job description is not all inclusive and is intended to capture a majority of the job functions. Special projects and other tasks may be required by management._
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