Customer Support Agent with Japanese

hace 2 meses

Madrid, España Wibit Consulting & Services (WibitCS) A tiempo completo

In collaboration we are working with a leading investment firm offering Forex and CFD trading company. We are looking to recruit a Japanese-speaking Customer Support Agent for their Limassol office.

Location: Remote (EMEA)

Employment type: Full-time

Remuneration: Service agreement

DUTIES AND RESPONSIBILITIES:

    • Graduated with a College/University degree.
    • Qualifications in economics/ finance or any related field is a plus.
    • Excellent command of the English and Japanese languages, both verbal and written (C1)
    • Relevant experience background in the forex industry would be considered as an advantage.
    • Flexible to work on a weekly rotating shift 24/7 (morning/ afternoon/ night)
    • Excellent communication and interpersonal skills.
    • Computer literate with strong experience using MS Office applications, trading platforms, CRM Systems, Chat, and email systems to monitor performance.
    • Works independently and as a part of a team with a willingness to ensure results are achieved.
    • Ability to work under pressure and meet deadlines.
    • Ability to work effectively in an office-based environment.

REQUIREMENTS:

    • Assists customers to open trading accounts.
    • Answering e-mails, amending existing accounts, maintaining client records and liaising with appropriate departments.
    • Handles welcome calls/call-back requests.
    • Maintains contact with existing clients to ensure high levels of client satisfaction.
    • Provides general information regarding platforms and services offered.
    • Handling of back-office queries.
    • Supporting clients with technical and troubleshooting issues.
    • Dealing with customer complaints promptly and effectively.
    • Providing support and troubleshooting on Meta Trader platforms.
    • Liaising with all departments to resolve issues.
    • Suggests ideas and action to develop the market.
    • Coordinates with the marketing departments in regards to planning seminars, expos and translations of certain campaigns.
    • Forwards any issues or requests to the head of the department and/or the appropriate department.
    • Educates the customer where applicable.
    • Ability to work in a dynamic and multicultural environment.

BENEFITS:

    • Remuneration according to qualifications and experience
    • 13th Salary
    • Medical Insurance Scheme
    • Provident Fund
    • Working Permit arrangements for the employee
    • Company’s Group Discount Scheme
    • Free Parking
    • Inhouse fitness room with classes
    • Modern working space at a central and convenient location of Limassol close to the highway
    • Friendly multinational environment
    • Opportunities for professional learning and growth

  • Customer Support Agent With Japanese

    hace 2 semanas

    Madrid, España Wibit Consulting & Services (Wibitcs) A tiempo completo

    In collaboration we are working with a leading investment firm offering Forex and CFD trading company. We are looking to recruit a Japanese-speaking Customer Support Agent for their Limassol office. Location: Remote (EMEA) Employment type: Full-time Remuneration: Service agreement DUTIES AND RESPONSIBILITIES: Graduated with a College/University degree....

  • Customer Support Agent With Japanese

    hace 3 semanas

    Madrid, España Wibit Consulting & Services (Wibitcs) A tiempo completo

    In collaboration we are working with a leading investment firm offering Forex and CFD trading company. We are looking to recruit a Japanese-speaking Customer Support Agent for their Limassol office.Location: Remote (EMEA)Employment type: Full-timeRemuneration: Service agreementDUTIES AND RESPONSIBILITIES: Graduated with a College/University...

  • Customer Support Agent With Japanese

    hace 4 semanas

    Madrid, España Wibit Consulting & Services (Wibitcs) A tiempo completo

    In collaboration we are working with a leading investment firm offering Forex and CFD trading company. We are looking to recruit a Japanese-speaking Customer Support Agent for their Limassol office.Location : Remote (EMEA)Employment type : Full-timeRemuneration : Service agreementDUTIES AND RESPONSIBILITIES : Graduated with a College / University degree....

  • Customer Support Agent With Japanese

    hace 4 semanas

    Madrid, España Wibit Consulting & Services (Wibitcs) A tiempo completo

    In collaboration we are working with a leading investment firm offering Forex and CFD trading company.We are looking to recruit a Japanese-speaking Customer Support Agent for their Limassol office.Location : Remote (EMEA) Employment type : Full-time Remuneration : Service agreement DUTIES AND RESPONSIBILITIES : Graduated with a College / University...

  • Customer Support Agent With Japanese

    hace 1 mes

    Madrid, España Wibit Consulting & Services (Wibitcs) A tiempo completo

    In collaboration we are working with a leading investment firm offering Forex and CFD trading company. We are looking to recruit a Japanese-speaking Customer Support Agent for their Limassol office.Location: Remote (EMEA)Employment type: Full-timeRemuneration: Service agreementDUTIES AND RESPONSIBILITIES:Graduated with a College/University...

  • Customer Support Agent with Japanese

    hace 4 semanas

    Madrid, España Wibit Consulting & Services (WibitCS) A tiempo completo

    In collaboration we are working with a leading investment firm offering Forex and CFD trading company. We are looking to recruit a Japanese-speaking Customer Support Agent for their Limassol office. Location : Remote (EMEA) Employment type : Full-time Remuneration : Service agreement DUTIES AND RESPONSIBILITIES : Graduated with a College / University...

  • Customer Support Agent with Japanese

    hace 4 semanas

    Madrid, España Wibit Consulting & Services (WibitCS) A tiempo completo

    In collaboration we are working with a leading investment firm offering Forex and CFD trading company. We are looking to recruit a Japanese-speaking Customer Support Agent for their Limassol office. Location: Remote (EMEA) Employment type: Full-time Remuneration: Service agreement DUTIES AND RESPONSIBILITIES: Graduated with a College/University...

  • Customer Support Agent with Japanese

    hace 3 semanas

    Madrid, España Wibit Consulting & Services (WibitCS) A tiempo completo

    In collaboration we are working with a leading investment firm offering Forex and CFD trading company. We are looking to recruit a Japanese-speaking Customer Support Agent for their Limassol office. Location: Remote (EMEA) Employment type: Full-time Remuneration: Service agreement DUTIES AND RESPONSIBILITIES: Graduated with a College/University degree....

  • Bk70 Customer Support Agent With Japanese

    hace 1 mes

    Madrid, España Wibit Consulting & Services (Wibitcs) A tiempo completo

    Started my journey from a mainly IT background traveling through EU and Asia and gained recruitment experience around 2018 as an IT recruiter and now as a Freelance Global Talent Recruiter.In partnership with several Global teams, I am working in finding the best candidates to create a strong workforce for our respective clients!In collaboration, we are...

  • Bk70 Customer Support Agent With Japanese

    hace 1 mes

    Madrid, España Wibit Consulting & Services (Wibitcs) A tiempo completo

    Started my journey from a mainly IT background traveling through EU and Asia and gained recruitment experience around 2018 as an IT recruiter and now as a Freelance Global Talent Recruiter. In partnership with several Global teams, I am working in finding the best candidates to create a strong workforce for our respective clients! In collaboration, we are...

  • Customer Support Representative With Japanese Language

    hace 1 mes

    Madrid, España Promote Project A tiempo completo

    Customer Support Representative with Japanese languageLocationDescriptionResponsibilities - Supporting incoming issues from customers Zendesk ticket system; - Supporting customers around the world in Japanese and English; - Providing consultativeadvice to customers related to the usage of ABBYY products; - Resolve product issuesby clarifying the customer's...

  • Customer Support Specialist with Japanese Language Expertise

    hace 3 semanas

    Madrid, Madrid, España Promote Project A tiempo completo

    About UsPromote Project is a cutting-edge AI software company that values innovative thinking and exceptional customer support.Job SummaryWe are seeking a highly skilled Customer Support Specialist to join our international team. As a key member of our support team, you will provide top-notch assistance to customers worldwide in Japanese and English,...

  • Global Talent Recruiter for Japanese-Speaking Customer Support

    hace 4 semanas

    Madrid, Madrid, España Wibit Consulting & Services (Wibitcs) A tiempo completo

    About the Role:We are seeking a skilled Global Talent Recruiter to join our team at Wibit Consulting & Services (Wibitcs) in partnering with a leading investment firm offering Forex and CFD trading services.The ideal candidate will have a strong background in recruitment and be proficient in both English and Japanese languages.The role involves working with...

  • Customer Support Agent With Arabic

    hace 4 semanas

    Madrid, España Wibit Consulting & Services (Wibitcs) A tiempo completo

    In Collaboration, we are excited to partner with a leading investment firm in the search for a passionate Arabic-speaking Customer Support Agent to join their dynamic team in Limassol, Cyprus!If you thrive in a fast-paced environment and are committed to delivering exceptional customer experiences, we want to hear from you!Position : Customer Support Agent...

  • Customer Support Agent with Arabic

    hace 4 semanas

    Madrid, España Wibit Consulting & Services (WibitCS) A tiempo completo

    In Collaboration, we are excited to partner with a leading investment firm in the search for a passionate Arabic-speaking Customer Support Agent to join their dynamic team in Limassol, Cyprus! If you thrive in a fast-paced environment and are committed to delivering exceptional customer experiences, we want to hear from you!Position: Customer Support...

  • Customer Support Agent With Japanese

    hace 3 semanas

    Madrid, España Wibit Consulting & Services (Wibitcs) A tiempo completo

    Solution Architect - Senior (USA, 100% remote from Latam)Join our team as a Solution Architect in the USA, where you will have the opportunity to apply your technical skills in the design and architecture of innovative solutions. You will collaborate closely with a cross-functional team using the most advanced technologies.General Job DescriptionAs a Senior...

  • Customer Support Agent With Japanese

    hace 3 semanas

    Madrid, España Wibit Consulting & Services (Wibitcs) A tiempo completo

    Solution Architect - Senior (USA, 100% remote from Latam) Join our team as a Solution Architect in the USA, where you will have the opportunity to apply your technical skills in the design and architecture of innovative solutions. You will collaborate closely with a cross-functional team using the most advanced technologies. General Job Description As a...

  • Customer Support Agent With Japanese

    hace 3 semanas

    Madrid, España Wibit Consulting & Services (Wibitcs) A tiempo completo

    Solution Architect - Senior (USA, 100% remote from Latam)Join our team as a Solution Architect in the USA, where you will have the opportunity to apply your technical skills in the design and architecture of innovative solutions. You will collaborate closely with a cross-functional team using the most advanced technologies.General Job DescriptionAs a Senior...

  • Customer Support Agent With Japanese

    hace 3 semanas

    Madrid, España Wibit Consulting & Services (Wibitcs) A tiempo completo

    Solution Architect - Senior (USA, 100% remote from Latam) Join our team as a Solution Architect in the USA, where you will have the opportunity to apply your technical skills in the design and architecture of innovative solutions.You will collaborate closely with a cross-functional team using the most advanced technologies.General Job Description As a Senior...

  • Customer Support Agent with Japanese

    hace 3 semanas

    Madrid, España Wibit Consulting & Services (WibitCS) A tiempo completo

    Solution Architect - Senior (USA, 100% remote from Latam) Join our team as a Solution Architect in the USA, where you will have the opportunity to apply your technical skills in the design and architecture of innovative solutions. You will collaborate closely with a cross-functional team using the most advanced technologies. General Job Description As a...