Customer Support Representative With Japanese Language

hace 1 mes

Madrid, España Promote Project A tiempo completo

Customer Support Representative with Japanese languageLocationDescriptionResponsibilities - Supporting incoming issues from customers Zendesk ticket system; - Supporting customers around the world in Japanese and English; - Providing consultativeadvice to customers related to the usage of ABBYY products; - Resolve product issuesby clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best steps to solve the problem; - Maintains leading-edgetechnical and personal skills.
Provides input for team member appraisals and acts as a mentor/role model for others; - Engages with internal departments to facilitate requests from customers; - Preparing articles to Knowledge Base; - Follow communication procedures, guidelines, and policies.Requirements - Higher linguistic and/or technical education and advanced PC user; - Upper-Intermediate (orhigher) level of written and verbal English; - Japanese- Intermediate level or higher - Interest to work and develop in IT/technical support; - Customer care or similar experience will be a plus; - Ability to methodically troubleshoot program issues; - Ability to understand the customer environment, security settings, and how third-party tools integrate into the solution; - The candidate must demonstrate the ability to be able to quickly and technically correctly find a solution based on the information received from the customer; - Analytical set of mind; - Communication skills, empathy (desire and ability to communicate with people); - High resistance to stress; - Able to work overtime and/or on holidays, if necessary; - Easy to learn.Here aresome of our local benefits: - Work as part of a great international team in a cutting-edge AI software company; - Work remotely; - Interesting and challenging tasks; - Self-development opportunities through the ABBYY University platform; - Competitive salary; - Attractive social package; - 28 days of annual vacation; - Private health insurance.Job type:Remote jobTagssecuritytechnicalsupportsoftwareeducationhealth#J-18808-Ljbffr

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