Group Manager, Compliance, Prime Video Trust
hace 6 meses
Prime Video is a premium streaming service that offers customers a vast collection of TV shows and movies - all with the ease of finding what they love to watch in one place. We offer customers thousands of popular movies and TV shows from Originals and Exclusive content to exciting live sports events. We also offer our members the opportunity to subscribe to add-on channels which they can cancel at any time and to rent or buy new release movies and TV box sets on the Prime Video Store. Prime Video is a fast-paced, growth business - available in over 240 countries and territories worldwide. The team works in a dynamic environment where innovating on behalf of our customers is at the heart of everything we do. If this sounds exciting to you, please read on
The Prime Video Trust and Safety team ensures that Prime Video is a place for viewers, and creators around the world to belong, create, and express themselves. Whether understanding and solving their online content concerns, navigating within global legal frameworks, or enforcing worldwide policy, the Trust & Safety team is on the front lines of enhancing the Prime Video experience and protecting customer experience in our ever-evolving digital world.
As a Group Manager, you are responsible for leading team of Team Managers and Senior Associates, while collaborating with policy, program, engineering, legal and other teams to prevent violating content from appearing on the Prime Video platform. Your team of associates will evaluate abuse trends and quality, and develop workflows and processes that maintain our quality/ community guidelines. Your teams will review decisions about the appropriateness of different content, including considerations of cultural and political sensitivities.
Key job responsibilities
- Leading a team of Team Managers and Trust & Safety Senior Associates.
- Collaborate with Policy, Program, Engineering, Legal and other teams to prevent violating content from appearing on Prime Video
- Oversee the audit human and ML review decisions about the appropriateness of different content, including considerations of cultural and political sensitivities.
- Use verbal and written communication to clearly explain issues and the paths to resolution quickly and succinctly to the catalog associates.
To eliminate any doubt, this role involves reading, viewing, listening to and examining content to ensure it complies with guidelines. This of course means sometimes you will be viewing content that we ultimately determine to be non-compliant and this content could include challenging or upsetting scenes. We advise you consider this when applying for this role.
We are open to hiring candidates to work out of one of the following locations:
Madrid, M, ESP
BASIC QUALIFICATIONS
- Experience in managing people managers and associates.- Experience with Microsoft Office products & applications.
- Proficiency in English.
PREFERRED QUALIFICATIONS
- Experience in organization-wide initiatives that deliver direct business impact globally.- Experience in managing large teams (50+).
- Experience in Trust & Safety, content moderation/rating, data labelling, or other compliance functions.
- Proficiency in French, German, Italian, or Dutch.
- Previous experience in data analysis.
- Experience working with global teams.
- Experience identifying abuse trends or working in news or policy with passion for international issues, including freedom of expression, online controversial content, misinformation etc.
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