Team Manager, Compliance, Prime Video Trust
hace 6 meses
Prime Video is a premium streaming service that offers customers a vast collection of TV shows and movies - all with the ease of finding what they love to watch in one place. We offer customers thousands of popular movies and TV shows from Originals and Exclusive content to exciting live sports events. We also offer our members the opportunity to subscribe to add-on channels which they can cancel at any time and to rent or buy new release movies and TV box sets on the Prime Video Store. Prime Video is a fast-paced, growth business - available in over 240 countries and territories worldwide. The team works in a dynamic environment where innovating on behalf of our customers is at the heart of everything we do. If this sounds exciting to you, please read on
The Prime Video Trust and Safety team ensures that Prime Video is a place for viewers, and creators around the world to belong, create, and express themselves. Whether understanding and solving their online content concerns, navigating within global legal frameworks, or enforcing worldwide policy, the Trust & Safety team is on the front lines of enhancing the PV experience and protecting customer experience in our ever-evolving digital world.
As a Team Manager, you are responsible for working with a global team of Senior Associates, policy, program, engineering, legal and other teams to prevent violating content from appearing on the Prime Video platform. Your team of associates will evaluate abuse trends and quality, and develop workflows and processes that maintain our quality and community guidelines. Your teams will review decisions about the appropriateness of different content, including considerations of cultural and political sensitivities.
To eliminate any doubt, this role involves reading, viewing, listening to and examining content to ensure it complies with guidelines. This of course means sometimes you will be viewing content that we ultimately determine to be non-compliant and this content could include challenging or upsetting scenes. We advise considering this when applying for this role.
Key job responsibilities
- Manage a team on tasks associated to content moderation/rating and data labelling.
- Provides end to end support for optimization of the internal team
- Leads and motivates the team to deliver on operational goals.
- Ensure removal of any roadblocks that hinder goal achievement with minimal supervision.
- Works with the team to build business reviews, share it within other stakeholder teams, peers, management on a regular basis.
- Proactively gathers, analyzes, and shares data with management to influence business decisions.
- Works with the team to identify and implement solutions and pilots to drive process efficiencies & business goals.
- Work closely with tech teams to get all internal tool related issues resolved.
- Ensures timely response to all escalations.
- Support the team in maintaining a repository of all work done for customers within their team highlights wins and shares gaps in support with solutions with respective individuals.
We are open to hiring candidates to work out of one of the following locations:
Madrid, M, ESP
BASIC QUALIFICATIONS
- Experience in front-line team management.- Experience with Microsoft Office products & applications.
- Proficiency in English.
PREFERRED QUALIFICATIONS
- Experience in Trust & Safety, content moderation/rating, data labelling, or other compliance functions.- Proficiency in French, German, Italian, or Dutch.
- Experience in data analysis.
- Previous experience in negotiation with external and internal partners and objection handling.
- Experience working with global teams.
- Experience identifying abuse trends or working in news or policy with passion for international issues, including freedom of expression, online controversial content, misinformation etc.
-
Group Manager, Compliance, Prime Video Trust
hace 6 meses
Madrid, España Amazon Digital Spain S.L.U. A tiempo completoExperience in managing people managers and associates. - Proficiency in English. Come build the future of entertainment with us. Are you interested in helping shape the future of movies and television? Do you want to help define the next generation of how and what Amazon customers are watching? Prime Video is a premium streaming service that offers...
-
Team Manager, Compliance, Prime Video Trust
hace 6 meses
Madrid, España Amazon Digital Spain S.L.U. A tiempo completoExperience in front-line team management. - Proficiency in English. Come build the future of entertainment with us. Are you interested in helping shape the future of movies and television? Do you want to help define the next generation of how and what Amazon customers are watching? Prime Video is a premium streaming service that offers customers a vast...
-
Group Manager, Compliance, Prime Video Trust
hace 6 meses
Madrid, España Amazon Digital Spain S.L.U. A tiempo completoCome build the future of entertainment with us. Are you interested in helping shape the future of movies and television? Do you want to help define the next generation of how and what Amazon customers are watching?Prime Video is a premium streaming service that offers customers a vast collection of TV shows and movies - all with the ease of finding what they...
-
Associate, Compliance
hace 6 meses
Madrid, España Amazon Digital Spain S.L.U. A tiempo completoExperience in data-driven business operations process experience - Proficiency in English Come build the future of entertainment with us. Are you interested in helping shape the future of movies and television? Do you want to help define the next generation of how and what Amazon customers are watching? Prime Video is a premium streaming service that...
-
Principal Compliance Trust
hace 3 semanas
Madrid, Madrid, España Amazon Digital Spain S.L.U. A tiempo completoCompany OverviewPrime Video is a premium streaming service that offers customers a vast collection of TV shows and movies - all with the ease of finding what they love to watch in one place. We offer customers thousands of popular movies and TV shows from Originals and Exclusive content to exciting live sports events. Prime Video is a fast-paced, growth...
-
Associate, Compliance
hace 5 meses
Madrid, España Amazon Digital Spain S.L.U. A tiempo completoCome build the future of entertainment with us. Are you interested in helping shape the future of movies and television? Do you want to help define the next generation of how and what Amazon customers are watching?Prime Video is a premium streaming service that offers customers a vast collection of TV shows and movies - all with the ease of finding what they...
-
Content Compliance Specialist, Prime Video Operations
hace 4 semanas
Madrid, Madrid, España Amazon Digital Spain S.L.U. A tiempo completoAt Amazon Digital Spain S.L.U., we're shaping the future of entertainment with our innovative streaming service, Prime Video.Salary: €60,000 - €80,000 per annum (dependent on experience)Company OverviewWe offer a vast collection of TV shows and movies in one place, available in over 240 countries and territories worldwide. Our team works in a dynamic...
-
Associate, Compliance
hace 6 meses
Madrid, España Amazon Digital Spain S.L.U. A tiempo completoCome build the future of entertainment with us. Are you interested in helping shape the future of movies and television? Do you want to help define the next generation of how and what Amazon customers are watching?Prime Video is a premium streaming service that offers customers a vast collection of TV shows and movies - all with the ease of finding what they...
-
Training Specialist, Prime Video Trust
hace 6 meses
Madrid, España Amazon Digital Spain S.L.U. A tiempo completoCome build the future of entertainment with us. Are you interested in helping shape the future of movies and television? Do you want to help define the next generation of how and what Amazon customers are watching?Prime Video is a premium streaming service that offers customers a vast collection of TV shows and movies - all with the ease of finding what they...
-
Associate, Compliance
hace 6 meses
Madrid, España Amazon Digital Spain S.L.U. A tiempo completoExperience in data-driven business operations process experience - Proficiency in English and French Come build the future of entertainment with us. Are you interested in helping shape the future of movies and television? Do you want to help define the next generation of how and what Amazon customers are watching? Prime Video is a premium streaming service...
-
Associate, Compliance
hace 6 meses
Madrid, España Amazon Digital Spain S.L.U. A tiempo completoExperience in data-driven business operations process experience - Proficiency in English and 1 of the following Nordic language: Norwegian/Swedish/Danish Come build the future of entertainment with us. Are you interested in helping shape the future of movies and television? Do you want to help define the next generation of how and what Amazon customers are...
-
Associate, Compliance
hace 6 meses
Madrid, España Amazon Digital Spain S.L.U. A tiempo completoExperience in data-driven business operations process experience - Proficiency in English and 1 of the following Nordic language: Norwegian/Swedish /Danish C1+ Come build the future of entertainment with us. Are you interested in helping shape the future of movies and television? Do you want to help define the next generation of how and what Amazon...
-
Amazon Compliance Trust Specialist
hace 2 semanas
Madrid, Madrid, España Amazon Digital Spain S.L.U. A tiempo completoAt Amazon Digital Spain S.L.U., we're building the future of entertainment with a passion for innovation and customer satisfaction. As an Associate, Compliance, you'll play a critical role in shaping the future of movies and television while ensuring a seamless user experience.About Prime VideoPrime Video is a premium streaming service that offers customers...
-
Regulatory Compliance Specialist for Prime Video
hace 3 semanas
Madrid, Madrid, España Amazon Digital Spain S.L.U. A tiempo completoOverviewAmazon Digital Spain S.L.U. is a fast-paced, growth business available in over 240 countries and territories worldwide. Our team works in a dynamic environment where innovating on behalf of our customers is at the heart of everything we do.We offer customers thousands of popular movies and TV shows from Originals and Exclusive content to exciting...
-
Madrid, España Amazon Digital Spain S.L.U. A tiempo completoCome build the future of entertainment with us. Are you interested in helping shape the future of movies and television? Do you want to help define the next generation of how and what Amazon customers are watching?Prime Video is a premium streaming service that offers customers a vast collection of TV shows and movies - all with the ease of finding what they...
-
Pr Manager, Prime Video
hace 6 meses
Madrid, España Amazon Digital Spain S.L.U. A tiempo completo7+ years of recent professional communications or public relations experience - Bachelor's degree in communications, public relations, or a related field - Events experience Key job responsibilities **In this role you will**: - Be responsible for the planning and delivery of proactive PR campaigns, events, media and talent relations for Prime Video in...
-
Senior Operations Leader, Trust
hace 6 meses
Madrid, España Amazon Digital Spain S.L.U. A tiempo completoBachelor’s degree or equivalent - Experience managing global/regional teams (100+ employees) - Experience managing operations and using data/metrics to design strategies, identify and implement improvements. - Proficiency in English - Extensive project and change management expertise. - Flexible to work evenings and weekends as required. Prime Video is...
-
Sr. Associate, Compliance
hace 6 meses
Madrid, España Amazon Digital Spain S.L.U. A tiempo completoExperience in data-driven business operations process experience - Proficiency in English and Dutch Come build the future of entertainment with us. Are you interested in helping shape the future of movies and television? Do you want to help define the next generation of how and what Amazon customers are watching? Prime Video is a premium streaming service...
-
Sr. Associate, Compliance
hace 6 meses
Madrid, España Amazon Digital Spain S.L.U. A tiempo completoExperience in data-driven business operations process experience - Proficiency in English and Italian Come build the future of entertainment with us. Are you interested in helping shape the future of movies and television? Do you want to help define the next generation of how and what Amazon customers are watching? Prime Video is a premium streaming...
-
Content Compliance Team Leader, Prime Video Spain
hace 3 semanas
Madrid, Madrid, España Amazon Digital Spain S.L.U. A tiempo completoAt Amazon Digital Spain S.L.U., we are committed to creating a workplace culture that is inclusive, diverse and equitable for all. As a Content Compliance Team Leader, you will play a key role in shaping the future of entertainment with us.About the RoleWe are seeking an experienced Team Manager to lead our content moderation and rating team in Madrid,...
