Team Manager, Compliance, Prime Video Trust

hace 6 meses

Madrid, España Amazon Digital Spain S.L.U. A tiempo completo

Experience in front-line team management.
- Proficiency in English.

Come build the future of entertainment with us. Are you interested in helping shape the future of movies and television? Do you want to help define the next generation of how and what Amazon customers are watching?

Prime Video is a premium streaming service that offers customers a vast collection of TV shows and movies - all with the ease of finding what they love to watch in one place. We offer customers thousands of popular movies and TV shows from Originals and Exclusive content to exciting live sports events. We also offer our members the opportunity to subscribe to add-on channels which they can cancel at any time and to rent or buy new release movies and TV box sets on the Prime Video Store. Prime Video is a fast-paced, growth business - available in over 240 countries and territories worldwide. The team works in a dynamic environment where innovating on behalf of our customers is at the heart of everything we do. If this sounds exciting to you, please read on

The Prime Video Trust and Safety team ensures that Prime Video is a place for viewers, and creators around the world to belong, create, and express themselves. Whether understanding and solving their online content concerns, navigating within global legal frameworks, or enforcing worldwide policy, the Trust & Safety team is on the front lines of enhancing the PV experience and protecting customer experience in our ever-evolving digital world.

As a Team Manager, you are responsible for working with a global team of Senior Associates, policy, program, engineering, legal and other teams to prevent violating content from appearing on the Prime Video platform. Your team of associates will evaluate abuse trends and quality, and develop workflows and processes that maintain our quality and community guidelines. Your teams will review decisions about the appropriateness of different content, including considerations of cultural and political sensitivities.

Key job responsibilities
- Manage a team on tasks associated to content moderation/rating and data labelling.
- Provides end to end support for optimization of the internal team
- Leads and motivates the team to deliver on operational goals.
- Ensure removal of any roadblocks that hinder goal achievement with mínimal supervision.
- Works with the team to build business reviews, share it within other stakeholder teams, peers, management on a regular basis.
- Proactively gathers, analyzes, and shares data with management to influence business decisions.
- Works with the team to identify and implement solutions and pilots to drive process efficiencies & business goals.
- Work closely with tech teams to get all internal tool related issues resolved.
- Ensures timely response to all escalations.
- Support the team in maintaining a repository of all work done for customers within their team highlights wins and shares gaps in support with solutions with respective individuals.

Madrid, M, ESP
- Experience in Trust & Safety, content moderation/rating, data labelling, or other compliance functions.
- Proficiency in French, German, Italian, or Dutch.
- Experience in data analysis.
- Previous experience in negotiation with external and internal partners and objection handling.
- Experience working with global teams.
- Experience identifying abuse trends or working in news or policy with passion for international issues, including freedom of expression, online controversial content, misinformation etc.

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